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oh, the joys of bath and body works....i even love their website!
their signature line is high-quality, with lots of lovely scents to choose from such as "cucumber and green tea" and "midnight pomegranate." the body washes make ultra-rich suds that make your whole bathroom smell like a spa, the body creams and butters are long-lasting (and addictive), and the sales and specials are always plentiful.
i can only speak for the service @ the Town East Mall (Mesquite, Texas) location, and it's very good. The staff are well-informed, polite, and they seem proud of the products they sell. They offer gift packaging @ checkout, offer to put you on their mailing list, and point out other specials and sales going on that you might have missed.
my only complaint is that the company tends to discontinue scents that i get into my personal signature smell library! freshwater cucumber, cucumber melon (did i mention i like the smell of cucumber?), and brown sugar & fig are all saying goodbye, according to the website, and i'm sure there are a few others going into the olfactory graveyard soon, so it's good to stock up, since they usually put them on sale.
lovely, well-lit stores, friendly, helpful staff, budget-saving sales, and a selection that makes you want to lick yourself after applying the samples (really, the smells are that good). my kinda store.