Barnes&Noble.com Review

www.barnesandnoble.com

Overall 4.26 of 5 view all 19 reviews

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meetoo
Mountain Home, AR

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It's a cliffhanger....left me wondering if I'd ever get my book.

expecting good, fair service, avid reader

Pros

It's a big name company, It has tons of titles

Cons

hard to find spacific books, not sure if books are out of stock

DEC

2007

Went to buy a book on CD for my parents for Christmas- early November. Ordered from Barnes and Noble on line because they had a good price and I like thier stores. It didn't say that the book on CD was out of stock so I assumed that it would be delivered within a couple of weeks. A couple of weeks go by, nothing. No email saying "sorry, it's out of stock" or "we're behind on our shipping" until way after the expected arrival date- about a week after. I recieve an email notifing my that my order is currently out of stock and if I would like to wait another 30 days to get it to click on their link.
I looked everywhere else and no one had it, so I went ahead and clicked on the link. I had to type in my email address, which it wouldn't except. It kept giving me a number to call if I had problems. After many tries, my email finally works and hopefully I will get my book on CD before Christmas. If it was out of stock in the first place, I wish they would've let me know when they sent the confirmation email instead of waiting 3-4 weeks to tell me. It seems that they had it when I ordered, but by the time they got around to shipping, it had been sold to someone else. I will not order on line from them again, although I still like thier stores.

Last edited on Mar 11, 2008