Bank of America

Bank of America Reviews



Overall 2.5 star rating2.58 of 5 (by 40 users)



Bank of America Review Summary

Banks and the services they provide often invoke strong opinions from consumers and Bank of America is no exception. Bank of America is a huge financial operation and reviews of this banking institution often rank its number of locations and established name as two of Bank of America’s strongest assets. However, the overall opinions on Bank of America are mixed with some reviews including statements like “Doing Business With Them is Great” and others saying “Friends Don’t Let Friends Use Bank of America”. Customer service issues and higher than average fees are cited as two reasons to think twice before considering Bank of America, whether the usage is through one of the many banking branches or online. Consumers need to research and compare before committing to Bank of America or any other large financial institution.
25% of people rated Bank of America  as 5 stars
25% of people rated Bank of America  as 5 stars%
25%
13% of people rated Bank of America  as 4 stars
13% of people rated Bank of America  as 4 stars%
13%
6% of people rated Bank of America  as 3 stars
6% of people rated Bank of America  as 3 stars%
6%
10% of people rated Bank of America  as 2 stars
10% of people rated Bank of America  as 2 stars%
10%
48% of people rated Bank of America  as 1 star
48% of people rated Bank of America  as 1 star%
48%
45% 45% of people recommend Bank of America 55% of people don't recommend Bank of America 55%
 

Bank of America Comparison

5 star rating Most Helpful
Favorable Review
SEP
5
2007
Bank of America give great service to their customers.  I believe that's is why they are so successful.  One branch had a manager who told me all about their products and services in detail.  What is really neat is the "Keep the change program" where the customer keep the change from purchases. ... review »
reviewer
willing to pay more for quality

communiserve
Spring Valley, NY
Did you find this review helpful?
 
 
1 star rating Most Helpful
Critical Review
OCT
17
2008

I have been using Bank of America for the last four years for a personal account.  Thankfully, I do no have my investments with Bank of America.

The Branch I use has a very high turnover rate of employees.  At least once a month there are new tellers.  I live in a very small town, and you notice how...

review »
2008 Advisor
paying cash, Every day computer user

mysticstarfish
Tuckerton, NJ
Did you find this review helpful?
 
 

Bank of America Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 40 sort by: most helpful | date | rating


7
helpful
votes
Every day computer user, expecting good, fair service, married

DEC
14
2007

This company charges one of the highest overdraft fees  They put deposit on hold for unreasonable times, example 14 day hold, and 30 day holds. If you ask them to consider your situation they say "This is company policy" I was depositing an insurance check from a car accident. They couldn't tell me the hold times BEFORE I made the deposit. So I didn't know how much to keep out. I kept out a small amount thinking if it had a hold it would be for about 4 days. The check was drawn on a local bank, local to where I was depositing the check. After they make the deposit they told me the hold would be...

review »
Did you find this review helpful?
 
 
2 star rating
reviewer
chickbs
Houston, TX



4
helpful
votes
an moderate investor

MAY
7
2008
I live in Mammoth Lakes, CA and handle the majority of transactions for the company that I work for in this bank.  The staff is not only unfriendly, but they verbally abuse and humliate their staff in front of the customers.  Someone needs to inform the management at this branch that they work in a bank not in the back kitchen at McDonalds.  Their level of professionalism is embarassing, and I will do everything in my power to make sure that everyone is well aware of this before opening accounts their.  They are an embarassment to the corporation that they work for.  I wish that I could give... review »
Did you find this review helpful?
 
 
1 star rating
reviewer
mrb
Mammoth Lakes, CA



Reviews continue below ads

3
helpful
votes
practical

APR
23
2008
I've had accounts at Bank of America even before I had my first real job.  There's never been any real reason for much complaint before...I think there were a couple times I was charged fees that I should have been, but those were easily resolved.

I'm a college senior now, and with great effort have no debt, just one credit card that I pay in full every month.  Of course banks are eager to send credit card offers but I never except.  Several weeks ago I visited my local branch to deposit to my checking account and the teller told me I was pre-approved for a card, which I declined.  In fact,...
review »
Did you find this review helpful?
 
 
2 star rating
reviewer
spicedtea
Tucson, AZ



2
helpful
votes
technically savvy, married, a bargain hunter, practical, a busy person

MAR
13
2008

My husband and I are desperate to get out of Bank of America but continue to be frustrated by Bank of America's incompetent customer service that first wouldn't help us resolve a problem, and now won't help us close our accounts to get away from the problem. They have three times in one year charged us for fees incorrectly. Yes, the fees were eventually removed, but only after multiple phone conversations. We've tried going to the branch in-person, where at least the people are nicer, but the ridiculous system BOA has set up doesn't let live in-person bankers conduct some transactions! Back to...

review »
Did you find this review helpful?
 
 
1 star rating
reviewer
in-the-city
Washington, DC



2
helpful
votes
practical, value conscious

NOV
14
2007
Bank of America will hold all smaller charges and checks for up to a month, hoping to put a large one through. For the average consumer, this will result in more NSF fees to be charged on their account, instead of the possibly one fee that would be charged if things were taken in their proper order.
Did you find this review helpful?
 
 
1 star rating
reviewer
Kerie52
Herndon, VA



1
helpful
vote
Every day computer user, on a strict budget

MAR
13
2009

Bank of America  - 20 Farrs Bridge Rd, Greenville, SC

I think so many times we forget in today's economy and current view on banks (especially the big heads) that it is the little persons who work on the front lines that make service so great.

Earlier this morning I went to my local Bank of America to deposit come coins that I have been saving each day when I come home I would drop these coins in a cookie jar instead of spending it. 

Tammy the Teller I had this morning told me that my quarters seems to be too heavy in each of my role of coins and I may want to recount them.  After I did I discovered...

review »
Did you find this review helpful?
 
 
5 star rating
harriss67291
Greenville, SC



1
helpful
vote
an moderate investor

DEC
21
2008

This is a review of Bank of America Investment Services, which includes brokerage services only.

The registration process needs a major overhaul and trade execution and research tools are nothing special. Commissions and fees vary widely depending on a number of factors. Bank of America Investment Services is just not ready for prime time.

Registration - D
Trading - C
Charts - B
Research Tools - C
Commissions and Fees (Pass/Fail) - Pass, for those that qualify for $10 stock trades, do not trade options and are exempt from paying the general account fee

Read my full review of Bank of America Investment...

review »
Did you find this review helpful?
 
 
2 star rating
OnlineBrokerReview
Hoboken, NJ



1
helpful
vote
on a strict budget

SEP
18
2009

I decided to utilize bill pay and was disappointed in the fact that 2 mortgage payments were deduted from my account instead of one.  After speaking with several supervisors in the bill pay department who blatantly called me a liar, I realized that the customers words didn't mean anything.  They refused to refund the in-sufficient fee charges, eventhough I had my receipt as proof that I only authorized one mortgage payment.  So I decided to close my account.  I then spoke to several customers who stated that they had similar incidents and also closed their accounts.  They find ways to take...

review »
Did you find this review helpful?
 
 
1 star rating
reviewer
aponish
New Britain, CT



1
helpful
vote
on a strict budget

JUN
18
2008
Now B of A debits check card purchases that are pending from you available balance. I noticed 6 separate pending charges over a period of 3 days totalling $3000 made at a department store in a state half way across the country. I called them every day for three days, first day after the first 2 charges, the second day there was 4 and finally on the third day there was 6. I pointed out each time that this was obvious fraudulent activity on my account but they refused to put me over to the fraud dept. until the third day. I had a large mortgage check I had written and it could have easily bounced... review »
Did you find this review helpful?
 
 
1 star rating
reviewer
SpiderWoman
Thousand Oaks, CA



1
helpful
vote

FEB
19
2008

Bank of America offers lowest interest rates compared to other major banks (Citibank, Chase, etc.).  They tend to charge heavily if your balance drops below $750 even for one day and also twice for average month's balance.  The never argue with you and are very stubborn to customers.  Besides, their sign-in bonus $50 is much less than Chase of $125(checking)+$40 (Saving).

In 8 months after I get my KTC money back, I will close my checking and saving account.


Did you find this review helpful?
 
 
1 star rating
reviewer
andrewnyc
New York, NY



1
helpful
vote
saving a little

MAR
4
2008

Worst customer service ever!!! None is able to help you....they keep transfering you back and forth because nobody wants to help you...

They mailed by new card to my old address even though I had done my address change..They told me I had to make an address change for my new cards as well. You would think changing you address once is enough for the entire company...Guess not!!!

 Trying to pay off my credit card so I can close everything with them!!!!


Did you find this review helpful?
 
 
1 star rating
reviewer
hulagirl2000
Katy, TX



1
helpful
vote
value conscious, Every day computer user, married, expecting good, fair service, a bargain hunter

NOV
17
2007
I am greatly concerned with any company that assists illegal immigrants grant footing in this country. It's all about greed and therefore I have no respect for them. I don't care about their services or products offered, if they assist the illegals, they are out!
Did you find this review helpful?
 
 
1 star rating
kenodave
Las Vegas, NV



D
Every day computer user, saving a little

MAR
30
2009
 

I am SO pissed I am vibrating right now. Seems that when I called Bank of America on March 19th about their debt consolidation loan mailer (and was of course turned down as you NEVER get the rate the offer is for with them) they took it upon themselves to close both of the cards I have with them. Of course they did not see fit to tell me or send back the overpayment of $91.90 still setting in my account. In fact they just sent me checks to use to transfer money at 3.99% onto a card and their website shows both cards as still active! After having the card declined I called customer support which...

review »
Did you find this review helpful?
 
 
1 star rating
reviewer
avatar42
Leander, TX



Reviews of Bank of America

1  2  3  
Buttons_next
 

Start a New Discussion about Bank of America