Bank of America Review

Overall 2.58 of 5 view all 40 reviews

mysticstarfish
Tuckerton, NJ

Please Stop Making My Deposits Disappear!

paying cash, Every day computer user, an aggressive investor, an aggressive saver, love to travel, family traveler, interested in comfort, an avid online shopper

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Cons

Extreme lack of professionalism, Poor customer service, Too big to care, Incompetent

OCT

2008

I have been using Bank of America for the last four years for a personal account. Thankfully, I do no have my investments with Bank of America.

The Branch I use has a very high turnover rate of employees. At least once a month there are new tellers. I live in a very small town, and you notice how quickly the employees change. These employees are not transfers, but are clearly new tellers.

On Tuesday, October 14th, I made a deposit of two separate checks to my checking account. On Thursday, October 17th, I went to my online statement to review my accounts. I was shocked to find an NSF fee of $25.00 on my savings account and the total amount of the two checks I deposited has been "Electronically Transferred" by Bank of America out of my checking account.

I immediately called Bank of America and asked why was I charged an NSF fee and where is my deposit. The Customer Service Associate immediately recognized there was an error and gave an instant credit for the NSF fee.

After another twenty minutes on the phone, she explained they cannot give a reason why the deposit was transferred out of my account or where it went. After reviewing the deposit slip and account information she said this was a teller error.

I made my deposit slip out for checking. The Teller deposited the money into savings. She must have realized her mistake after she issued my receipt and attempted, unsuccessfully, to transfer the money back into my checking account.

If the teller wasn't so busy talking about her hairdresser with the teller next to her she may have just been able to make this simple deposit without a mistake.

Bank of America now needs to investigate their error at my cost. It will take the Bank a minimum of 5 business days to correct their mistake.

This is not the first time this has happened with Bank of America. This is the third time in four years something like this has happened.

Once I resolve the issue of the current lost deposit I will be closing my accounts with Bank of America. They just can't be trusted.

Bank of America is not recommended by mysticstarfish

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Comments about mysticstarfish’s Review

Had somehow similar problems several times with BoA. They chaged me 3 times $12 for "insufficient funds" which wasn't true. Every time I had to call and somehow got my money back, but it took over 3 months to resolve that problem. Very poor service!

What a bummer!!!! I've been with B of A for over 28 years and they've always been solid as a rock. I wish I hadn't read your article, cause your scaring me now. I have all my accounts and several investments with them. I hope it's an East Coast kinda thing, and doesn't spread west. Sorry for what a major screw up that happened to you. Major bummer!

In response to mysticstarfish's comment from Jan 20, 2009 at 6:33PM:

I guess they are more in the South & Mid-West

In response to OldHippie's comment from Jan 20, 2009 at 8:20AM:

Never even heard of it. I live in a very small town...get this we have two Sun Banks, Bank of Amercia, two TD North Banks, Ocean First, and a Wachovia too! That's a lot of banks for one small town.

Tried Regions Bank if there's one in your neighborhood?

In response to jasyjen's comment from Oct 26, 2008 at 9:32AM:

Do you know it took them 2 weeks and three days to give me my money back...I agree....GRRRRRRRR!

GRRRRRR......I've never liked Bank of America, but I despise them even more now!!!

In response to mysticstarfish's comment from Oct 21, 2008 at 7:33AM:

Yikes! Perhaps a call to the Attorney General's office would be helpful. Sometimes just an inquiry phone call from them has amazing results. Good luck!

In response to LadyMagic's comment from Oct 20, 2008 at 7:00PM:

I am on the phone with them right now because my money is still not back in my account. They say my money is in "Limbo" and they are still working on it! I'm not happy about this!