Bank of America Review

Overall 2.58 of 5 view all 40 reviews

breejones
Inverness, FL

If you don't mind being a number....

Every day computer user, on a strict budget, a mom

Pros

they are an established institution

Cons

Poor customer service, Too big to care, Expensive, holds all small charges for more fees, Extreme lack of professionalism

JAN

2009

Bank of America may be one of the biggest banks in America but they don't know how to treat the customers that don't have alot of money. My bank account does it's ups and downs during the week but I get by, raising five children on my own with no support has been hard on me and my finances. I had my Bank of America checking account for about five years when I started noticing that I was getting charged for bounced check fees when nothing was bouncing in my account. I tried talking to the customer service department on the phone and their response was "You could have bounced things if we had run things through the bank differently", and I just could not understand how a bank could charge me bounce check fees "if" they had done something differently on their end. My bank account balance never even went below $100 until they started charging me these fees. They said they were doing it anyone that kept a low balance in their account that might bounce something, so to save myself money I went to the bank and closed out my account, the lady in the bank waived the fees for me after she went through my account and saw that I didn't go negative and wanted me to stay, but I decided it wasn't worth my time to stay and fight all the time over fees I shouldn't be charged.

Last edited on Jan 20, 2009