Bank of America Review

I am SO pissed I am vibrating right now. Seems that when I called Bank of America on March 19th about their debt consolidation loan mailer (and was of course turned down as you NEVER get the rate the offer is for with them) they took it upon themselves to close both of the cards I have with them. Of course they did not see fit to tell me or send back the overpayment of $91.90 still setting in my account. In fact they just sent me checks to use to transfer money at 3.99% onto a card and their website shows both cards as still active! After having the card declined I called customer support which told me the account I was calling about was closed and asked if I'd like a check sent with the money they owed me. I asked why they had not done that already and he said "we hang onto it till you ask for it". BTW per my quarterly report from Discover my credit score as of March 10th was 777. One card had a $20500 limit and the other $17000. One can only imagine how they treat people with average credit. I also have cards with Discover, AmEx, Capital One, Household and 3 with Chase after mergers and I am not seeing this nonsense with them. Though Cap One has other privacy  issues. (They gave my number to collection agencies looking for my ex-wife.)

BOA is the same company that screwed me on a promotion last year. I transferred a balance onto one of their cards and signed up for e-statements. I setup automatic payments with my bank and forgot about it.  Well they changed the due date so the first payment was 2 days late and raised my rate from 0% to 21%. As it seems that the email address I gave had issues AND oddly their Quicken interface seemed to fail about this time, AGAIN, it set there for a few months before I noticed Quicken was no longer getting data from them. By then I had racked up over $1000 in interest charges. At that point I transferred the balance to Chase. Note they did not bother sending a letter that the email account was not working till later.

Before that I let them sign me up for a trial credit monitoring / protection service to compare it against Discovers service. I never heard ONE word from them and so I completely forgot about it. A year later they charged my account. Since I had not used  the card in 3 months I did not look at that statement. And of course it is not updating Quicken AGAIN, though since I have not charged anything that would seem right. Anyway the next month I happen to check the statement and I see a late fee on it and call them up. It takes awhile for them to even route me to the right place to cancel this useless service. AND it will take them a few weeks more  to reverse the charge. In the mean time I need to pay the $99 charge PLUS $46.25 in fees and interest to avoid another late fee AND ANOTHER nonpayment mark on my credit history! Note for the same cost, Discover's service sends me a quarterly summary AND a notice EVERYTIME someone queries my credit. This BOA partner could not even be bothered to let me know the service had started.

BOA was supposed to do my final mortgage on the house I just built but I think I would go with even Citi Bank over them at this point.

They did raise my purchase rate too but then all the cards are doing that these days. It is getting cheaper to get money from the mob than carry a balance on your cards.

Dave