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I really love this card.
I have had amazing customer service with Bank of America. I've never been charged for something that I haven't been informed about and whenever I want to inquire about something, I just use the livechat function after I log in to my account.
The rewards and points are easily attainable unlike some other programs. I am first year out of college, have used this card for about a year and a half now and have already claimed around $500 cashback. I shop online a lot and most sites I go to give me bonus points on my purchases - including Saks, Ralph Lauren, Bloomingdales, orbitz..