reviewer
betbru
Athol, ID

Helped Avoid Major Problems.

4 star rating

appreciative of good service, not rich, pay my cc bill off each month, I believe in honesty
Pros

    Widely Accepted (all Visa cards are), Fraud Protection, Professional Customer Service


DEC
3
2007

We received an automated phone call the Friday before Thanksgiving about suspicious activity on our account. We returned the call to the Fraud Department and went over the statement item by item. There were approximately 25 charges in one day that were not ours. B of A had identified the suspicious activity and denied charges to stop usage of our card number. Our account was closed and new cards issued within 2 days. We couldn't have asked for better service.

We have our "best guess" where the charges originated. We had made an online purchase just 1 day prior to the fraudulent charges. So, multiple charges online set off an alarm. Usually all of the activity on our credit card is for gas and monthly authorized charges. I sure hope they catch whoever did this.

Last edited on Dec 14, 2007



I_thumb_up Bank of America - Visa Card is recommended by betbru

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