I feel the annual fee of $75 is a little too expensive for what is provided to me. I pay the balance off month after month and charge quite a few expenses on the card and the only benefit we receive or use are Airline miles. In my employment, I know that what is placed on a card by a client is discounted to the vendor. Bank of America earns a percentage of everything I charge and they never have to hassle with me on the payment of the bill. You would think that as a good customer, I would be offered much more or charged much less for the card each year. Benefits of the card are that it is accepted at all places except Costco (bummer) and I receive airline miles and a companion ticket (one each year for a fee which has just increased in cost though much cheaper than a full ticket). I've never been late on a payment so I don't know how they'll treat that one. I've always been able to reach customer service and they've always been courteous. Thank goodness we used them when reserving a condo on vacation. The company lost the units & was refusing to return our deposit but BOA stepped in to save the day.