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1.4
16 reviews
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Back to Basics Toys

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by PowerReviews
Back to Basics Toys
 
1.4

(based on 16 reviews)

Ratings Distribution

  • 5 Stars

     

    (1)

  • 4 Stars

     

    (0)

  • 3 Stars

     

    (1)

  • 2 Stars

     

    (0)

  • 1 Stars

     

    (14)

13%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Amazing Cataloge

My mother uses the Back To Basics catalog to order Christmas presents for my kids yearly and she has never had any problems with Back To Basics.  She does often order presents sometime around...Read complete review

My mother uses the Back To Basics catalog to order Christmas presents for my kids yearly and she has never had any problems with Back To Basics.  She does often order presents sometime around October or November, as she doesn't like to wait until the last minute, so I don't know how they would rate on a last minute shopping kind of way.

She is a big paper catalog person.  She also likes to order over the telephone.  Back To Basics Toys offers both along with on-line ordering.  She reports that the customer service represenative is very helpful in answering her questions as well as prompt in delivery of whatever product she orders.

Everything she has ordered has come within a week or less and she only requests standard shipping.  The toys she has bought for us are all of very high quality and is very durable.  My kids aren't exactly easy on the toys.  They are very oral and tend to chew on everything, when they were younger they also threw everything.  So the toys we order need to be of high quality or else they will break quickly.

I've read on this comment section that a lot of reviewers have had bad experiences with Back To Basics Toys.  That has not been my mothers experience with ordering toys by phone and placing an order that way.  And my experience with the quality of their toys is great.

VS

Most Liked Negative Review

 

Lousy customer service: next time I'll stick to Target or Amazon

When I first found Back To Basics Toys' website, I was really psyched. They carry a really great line of classic toys...the stuff we grew up with, and that I thought...Read complete review

When I first found Back To Basics Toys' website, I was really psyched. They carry a really great line of classic toys...the stuff we grew up with, and that I thought was all but extinct. Some of you may have read my review of the Fisher Price clock, which I excitedly ordered for my nephew's second birthday. As described in that review, I was really happy to have found a tried-and-true, low-tech toy for the little one. I ordered this item from Backtobasicstoys.com on October 15th. I figured this gave me plenty of time, as my nephew's birthday wasn't until November 9th. The Back to Basics website listed the item as "available on October 31." This still gave me plenty of time, I figured: it shouldn't take nine days for a toy to arrive via UPS, right? When I ordered the toy, I received an email confirmation of my order, with a reminder that the item would not be available until Oct 31. So far, so good.

Jump ahead to November 9th. I called my sister to ask how the little guy's birthday had gone, and she mentioned that my gift hadn't yet arrived. I was both puzzled and embarassed. My sister didn't care - if anything, she laughed and said her toddler would probably appreciate the item more if it arrived on a day when we wasn't being inundated with gifts. Even so, I couldn't figure out why the Fisher Price Clock hadn't arrived. I checked my email and found no messages from the Back to Basics people. I went to the Back to Basics website and checked the status of my order. I was shocked to find it listed as "available after November 23." This really annoyed me - clearly they had miscalculated the availability of this item, which is a perfectly understandable mistake, but they never even bothered to let me know. Now *that* bothered me. Making an error is no big deal, but cleaning up one's mess should be standard practice in retail. I clicked on the website's "contact us" link and sent them a message saying I was unhappy about how this transaction was being carried out and asking for an update on the availability of the item. I specifically asked that someone contact me and let me know if my nephew would be receiving his toy by Christmas.

After five days, I still hadn't received any word from Back to Basics, so I decided to call their toll-free number. Now, having worked in telemarketing in the past, myself, I'm careful to be polite and keep in mind that the person answering the phone is rarely, if ever, responsible for mess-ups in delivery, sales, etc. I was perfectly reasonable and polite, and I even made sure to say, "I know this isn't your fault, but I'm really unhappy with the company's services." The customer service representative heard my story and only said, "Well, we're sorry about the delay, but there were a lot of orders for that item, and we ran out, so we can't fill all of our orders until November 23rd." Nothing about their failure to communicate.

I explained, again, that I understood and had no trouble forgiving a mistake, but that the lack of communication was not excusable. I explained, also, that the toy had been meant as a gift and that, if the company had informed me that they'd be unable to ship the item by October 31st, I would have had plenty of time to buy my nephew another gift. She didn't seem to care or want to hear about the fact that a child had gone without a birthday gift on account of her company's poor communication.

I pointed out that, in fact, the company had *never* contacted me to inform me of the delayed shipping - that I'd only discovered about it in an attempt to track the package. In fact, the company had never contacted me, *at all*, even though an entire month had passed since the day I'd made the order.

- They never contacted to let me know that they wouldn't be able to ship by October 31st.
- They never contacted me to let me know about the new shipping schedule.
- They never answered my email to them.

And, now that I was on the phone with a company respresentative, they still weren't owning up to their own poor service.

It's sort of sad. I try to order from independently owned businesses whenever possible. While the big, corporate retailers, such as Borders or Toys R Us have great prices and good service, I like to support smaller businesses. This time, it was a huge mistake. If I'd stuck to the tried-and-true Amazon or Target or Toys R Us, I'm sure my nephew would have his toy, by now. If not, I'm sure I would have been given the heads up in plenty of time to make sure there was a gift ready for him on his birthday. Both Amazon and Target have run out of items I've ordered from them - and both retailers have contacted me ASAP to let me know and to ask how I wanted to proceed. Back to Basics didn't bother.

A toy retailer that can't be bothered caring if a kid gets the toy he's expecting? That's about as bad a business model as I can imagine.

So, when it comes to Back to Basics Toys, I'd say: DON'T WASTE YOUR TIME. They:

- Don't seem to care about their customers or their target demographic
- Refuse to own up to their own foul-ups
- Have really awful customer service
- Clearly can't be relied on to deliver

 

Reviewed by 16 customers

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(1 of 1 customers found this review helpful)

 
1.0

What a Christmas Nightmare

By 

from Lodi, NJ

Comments about Back to Basics Toys:

What A Nightmare before Christmas ! I am Sitting here December twenty seventh still on hold after trying 5 separate times today holding 20 minutes at a time. My 4 1/2 year old son has been at my front door crying for his snow cone maker I ordered on December 7th in stock order paid for never received on 12/20 I checked shipping info said order shipped fed ex 12/16. Called fed ex they said order was not available when they went to pick it up called to check on order order was lost in warehouse then found and was supposed to be expressed shipped to me by Saturday. Saturday came and went called Sunday order was being expedited overnight. I have called sent email's and still no human contact I can't even cancel My son first saw the item in their catalog in September it is all he talked about to anyone who would listen. I am soooooo disgusted. Stay away I justed checked online Walmart has the same product on sale for half the price. never never again.

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(1 of 1 customers found this review helpful)

 
1.0

Be afraid, be very afraid.

By 

from Livermore, CA

Comments about Back to Basics Toys:

This is the most dissapointing shopping experience ever.   We got the run around everytime we spoke with someone.  There was no way to get names and contact anyone.  Phone calls were only returned once to tell me the crane we ordered Nov. 26 2007 would not arrive in time for Christmas.  I still have no confidence it will arrive at all. 

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(3 of 4 customers found this review helpful)

 
1.0

Thanks Back to Basics Toys for ruining my daughter's Christmas!

By 

from Mountlake Terrace, WA

Comments about Back to Basics Toys:

I saw Back to Basics Toys plush spring horse at a friend's house and I really liked it.  I wanted to buy one for my daughter for her birthday.  I ordered it in mid-October for a mid- November birthday.  It never arrived.  Long story short- after me trying REALLY hard to give them money in exchange for a plush spring horse, my daughter will be getting something else for Christmas (I already had to find a last minute replacement for her birthday).  I will not shop with them anymore.  And that really ticks me off because no one else has a plush spring horse that it nearly as nice.

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1.0

Basic Toys customer service really bad...

By 

from Floral Park, NY

Comments about Back to Basics Toys:

I ordered the item 10 days before Christmas, hoping that I will get it , since there were no warnings as to the dates by which you should order to get it by Christmas ( like all other normal stores have) The item arrived after the New Year, so I asked them for return label, they kept me hanging for a few weeks telling I will get it by e-mail, and then at the end, when I called them again, announced that I will not get a free return label. I got sick and tired of them, so I figured I will pay for the label, they would not send me any label at all, even after I suggested I will pay myself. I will not even consider this store for my next purchase.

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(1 of 1 customers found this review helpful)

 
1.0

Lack of internal communication!

By 

from Santa Monica, CA

Comments about Back to Basics Toys:

I ordered two items for my son for Christmas, but because he's three, it didn't really matter if he got them by Xmas.  Unfortunately the last ordered I'd placed with them was for my niece who lives in Minnesota (we're in CA), and inadvertently had the order shipped to MN.  I caught it as soon as I had received the confirmation and called them within 3 minutes (I know this because their rep said, "Wow, you submitted this order 3 minutes ago and you're already calling us?!), to rectify the situation.  The guy on the first call said it wouldn't be a problem and flagged my account or something.  So I called the next day to confirm and the second person didn't have a record of any "flag" but said she'd do it and it wouldn't be a problem.  Another day goes by and I get an email confirmation that my items have shipped and are going (wait for it)...  to Minnesota!  So I call again and explain and after being on hold on and off for over a half an hour and not being able to speak to a supervisor ("The supervisors are taking care of important matters" I was told), I was told a supervisor would call UPS to stop my delivery and they'd call me back.  After 8 hours of not hearing, I call back and NO ONE knows what I"m talking about, including the supervisor I again couldn't speak to but whose messaged was relayed by the person on the phone.  This is the same person who told me it was my fault for putting the wrong address.  I was just left a message from the supervisor that went exactly like this: "Mr. X this is Amy from Back to Basic Toys, unfortunately we're not able to change the address on your package. Have a great holiday"  I wish I was kidding.

Needless to say I'll be reversing the charges with my credit card company and doing my best to spread this review to as many sites as possible.  Unfortunately what is posted on the internet is true, the customer service sucks, they don't care about the customer, and don't have the first clue what customer service is.

This is why Amazon is taking over the world.  At least they stand behind their products and procedures.

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(2 of 2 customers found this review helpful)

 
5.0

Amazing Cataloge

By 

from Saint Peters, MO

Comments about Back to Basics Toys:

My mother uses the Back To Basics catalog to order Christmas presents for my kids yearly and she has never had any problems with Back To Basics.  She does often order presents sometime around October or November, as she doesn't like to wait until the last minute, so I don't know how they would rate on a last minute shopping kind of way.

She is a big paper catalog person.  She also likes to order over the telephone.  Back To Basics Toys offers both along with on-line ordering.  She reports that the customer service represenative is very helpful in answering her questions as well as prompt in delivery of whatever product she orders.

Everything she has ordered has come within a week or less and she only requests standard shipping.  The toys she has bought for us are all of very high quality and is very durable.  My kids aren't exactly easy on the toys.  They are very oral and tend to chew on everything, when they were younger they also threw everything.  So the toys we order need to be of high quality or else they will break quickly.

I've read on this comment section that a lot of reviewers have had bad experiences with Back To Basics Toys.  That has not been my mothers experience with ordering toys by phone and placing an order that way.  And my experience with the quality of their toys is great.

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(2 of 2 customers found this review helpful)

 
1.0

Avoid at all costs...overpriced and terrible customer service

By 

from Lindenhurst, NY

Comments about Back to Basics Toys:

Received item as gift. Item received in beat up condition. Contacted seller about condition of received item...very uncooperative and unprofessional customer service. Ended up returning item at my own cost...refused to issue refund...store credit only. Customer Service very bad at answering questions and constantly putting you on hold or transferring you to nowhere. Will never make another purchase through this company again. Another caveat...compare their prices on items with other companies...way overpriced for identical items that can be purchased through Targrt, Walmart and other online retailers.

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(1 of 1 customers found this review helpful)

 
1.0

Back to Basics Toys is ROTTEN in every way!

By 

from Ogden, UT

Comments about Back to Basics Toys:

Back to Basics Toys is awful. They have terrible customer service to put it mildly. They did not ship the Santa gifts for my son but did charge my card and let me pay for the faster shipping. I got one of the items that I ordered. I called them and the attitude was "oh well".  Back to Basics Toys is ROTTEN!!!

 

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(1 of 1 customers found this review helpful)

 
1.0

Never order from this company - hope they go out of business

By 

from Nashville, TN

Comments about Back to Basics Toys:

Ordered what I thought was made in USA.  Site misleading.  Sent wrong toys, told to donate to charity (that was a good thing)....still waiting on 2 items that I paid for in DEC that were suppose to be for my children's Christmas.  It is now MAR 17 and nothing.  PLEASE DO NOT EVER ORDER FROM THIS COMAPNY - you will be disappointed.

 

 

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(1 of 1 customers found this review helpful)

 
1.0

Unbelievably bad.

By 

from Albuquerque, NM

Comments about Back to Basics Toys:

On December 11, 2007 I ordered a gift to be shipped to my nephew in South Bend, IN. On December 14, 2007 I received a shipping confirmation for said gift.On December 18, 2007 (after checking the Fedex number for a couple of days), I called customer service to ask if the gift was going to be shipped in time for Christmas as the Fedex tracking label stated that they had received the information, but no package.  I was told by the customer service representative  that there had been a problem and several packages were delayed, but that it was upgraded to next day air and would arrive in time for Christmas.  On December 20, 2007 after being told that I would receive a confirmation email on 12/20/07 for the next day air, I called again.  Luckily, I have a speaker phone and was able to clean the kitchen for the 45 minutes I was on hold until the line dropped.On December 21, 2007 I attempted to call customer service again, but was unable to get through.On January 6, 2008 I received an email from Back to Basic Customer service apologizing for the various problems that had happened over Christmas with a 20% off coupon. On January 11, 2008 my sister called me to ask where my nephew's Christmas  gift was.  On January 12, 2008 I sent an email to customer service to ask the same thing.  I have not heard back.On January 12, 2008. I called in to Back to Basic toys customer service to find out just where said toy was.  The customer service representative was a bit curt, but did try to find out where the gift was and offered to resend it.  On January 16, 2008 my sister received the wrong gift (which was considerably cheaper than the one I ordered) and could not return it as the return tag was misprinted and she couldn't read the address.On January 16, 2008 my brother-in-law called customer service to return the wrong gift, get the right one and a return postage tag.  He was very careful to explain the gift needed to be shipped to South Bend, IN even though the billing address was in Albuquerque.On January 17, 2008 I received an order confirmation from Back to Basic toys for my nephew's gift, being sent to MY address.  I live in Albuquerque, NM, not South Bend, IN.  Every shipping address they have received from me is the South Bend address.On the evening of January 17, 2008 I called Back to Basic toys to get the shipping address changed.  I talked to Karen (who was quite a nice lady) and she told me she would email her "team leader" Megan to have the address changed.  On January 18, 2008 I received the shipping confirmation that the gift was coming to Albuquerque.  I called again, was told that Megan was not in yet.  I waited an hour or so, called back and got to Megan.  She assured me that she would get the address changed.  I told her I wanted a confirmation email that the gift was being sent to the correct address.  She told me she could not do that, but would try to have her supervisor do so.Checking the Fedex info this evening, the gift has been picked up from Back to Basic toys and is coming to Albuquerque.Needless to say, I am really not pleased.  At this point I am going to try to contact Fedex and see if I can get the gift rerouted, as it is obvious the customer service group at Back to Basic toys is not able to.This will be my last time dealing with this company.

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