Back to Basics Toys Reviews

When I first found Back To Basics Toys' website, I was really psyched. They carry a really great line of classic toys...the stuff we grew up with, and that I thought was all but extinct. Some of you may have read my review of the Fisher Price clock, which I excitedly ordered for my nephew's second birthday. As described in that review, I was really happy to have found a tried-and-true, low-tech toy for the little one. I ordered this item from Backtobasicstoys.com on October 15th. I figured this gave me plenty of time, as my nephew's birthday wasn't until November 9th. The Back to Basics… read full review »

A total disaster... Place my order on 12/11; send several emails by 12/20 since the items hadn't arrived yet and I hadn't received any confirmation emails or seen any credit card charges. Finally called them on 12/20 and got a manager to tell me that my order had "fallen through the cracks" and was being re-shipped. Got several automated emails on 12/21 and a credit card charge... yet the items hadn't arrived by 12/26. Called a second time to find out that the items were never shipped... They finally left the warehouse by New Year and arrive at home on 1/5. I called to return the items… read full review »

I saw Back to Basics Toys plush spring horse at a friend's house and I really liked it.  I wanted to buy one for my daughter for her birthday.  I ordered it in mid-October for a mid- November birthday.  It never arrived.  Long story short- after me trying REALLY hard to give them money in exchange for a plush spring horse, my daughter will be getting something else for Christmas (I already had to find a last minute replacement for her birthday).  I will not shop with them anymore.  And that really ticks me off because no one else has a plush spring horse that it… read full review »

On December 11, 2007 I ordered a gift to be shipped to my nephew in South Bend, IN. — — On December 14, 2007 I received a shipping confirmation for said gift. — — On December 18, 2007 (after checking the Fedex number for a couple of days), I called customer service to ask if the gift was going to be shipped in time for Christmas as the Fedex tracking label stated that they had received the information, but no package.  I was told by the customer service representative  that there had been a problem and several packages were delayed, but that it was… read full review »

I basically relied on this company for my daughter's entire Christmas.  I was suppose to receive three boxes, 2 bigger items and then another box with a bunch of the smaller items.  I only received 1 box with one of the bigger items.  I started getting worried the week before Christmas when my other packages had not arrived, and I called customer service.  Back to Basics customer service really was uninformed and complicated the problem by blaming FedEx and more.  By Christmas Eve I was upset and in tears, clearly all my hard work and planning was for nothing, I… read full review »

My mother ordered the plush spring horse for my autistic son back on December 9th and was told it would take a week to receive by shipping.. — — — It's December 21st!!!!!!!!!!!! And still NO horse! They never even contacted my Mother to tell her there was any kind of delay or anything! She had to call them and they first said it was shipped and gave a tracking number, the tracking number said it didn't know where this horse was! The company then said the next day, they simply don't know what happened to the horse! Well, come on! UPS isn't going to lose a 40 pound… read full review »

  We ordered two sets of yo-yo's, a doll house and an ATM bank in plenty of time for them to be delivered prior to Christmas.  Your company messed up and didn't ship them out prior to Christmas, messing up our childrens Christmas.  WE called regarding this on 12/24/07 and found that they had not been shipped.  At that time we were PROMISED that they would go out that day and that we should have them by Thursday or Friday at the very latest.  Friday came and we still did not have the products.  We called again, now our third call, and spoke to someone about the… read full review »

What A Nightmare before Christmas ! I am Sitting here December twenty seventh still on hold after trying 5 separate times today holding 20 minutes at a time. My 4 1/2 year old son has been at my front door crying for his snow cone maker I ordered on December 7th in stock order paid for never received on 12/20 I checked shipping info said order shipped fed ex 12/16. Called fed ex they said order was not available when they went to pick it up called to check on order order was lost in warehouse then found and was supposed to be expressed shipped to me by Saturday. Saturday came and went called… read full review »

BEWARE, Cauation! Cauation! Cauation!  STOP!, GO Somewhere else.  What to expect for your $500.00 — Items was suppose to ship 12/10, did not arrive by 12/20.  I called on 12/20 and was told it would be here Saturday12/22 by 4PM.  Checked Fedex and it's not scheduledtoarrive until 12/26.  Call to confirm and they said they were sorry someone told me the wrong informtation after 15 minutes on hold!!!  Then they couldn't even give me a number to call to complain or credit my account for the gifts blaming FED-EX. —… read full review »

Ordered what I thought was made in USA.  Site misleading.  Sent wrong toys, told to donate to charity (that was a good thing)....still waiting on 2 items that I paid for in DEC that were suppose to be for my children's Christmas.  It is now MAR 17 and nothing.  PLEASE DO NOT EVER ORDER FROM THIS COMAPNY - you will be disappointed. — … read full review »

This is the most dissapointing shopping experience ever.   We got the run around everytime we spoke with someone.  There was no way to get names and contact anyone.  Phone calls were only returned once to tell me the crane we ordered Nov. 26 2007 would not arrive in time for Christmas.  I still have no confidence it will arrive at all. … read full review »

Back to Basics Toys is awful. They have terrible customer service to put it mildly. They did not ship the Santa gifts for my son but did charge my card and let me pay for the faster shipping. I got one of the items that I ordered. I called them and the attitude was "oh well".  Back to Basics Toys is ROTTEN!!! — … read full review »