BFG Technologies BFG Review

I owned an old AGP graphics card by BFG.  One day the fan failed and I needed a new one.  After spending some time searching my regular on-line part retailers for a new fan, it appeared that I could not find one from a retailer.  I was a bit upset as the card was top of the line when I bought it and still played any game that I was interested in very well even though it was old. 

I decided to go right to the manufacturer and buy the part from them.  I called BFG and expected the worst, tech vendors in my experience are bad and rarely helpful.  But what happened was beyond my imagination and certainly my expectations.

First up, the tech on the line was pleasant and helpful (he spoke English!) and clearly was sincere in his tone.  I told him about my problem and asked if that part was available and could I buy one if it was.  You wont believe what happened next!  The tech said "Why don't we just fix the card for you under warranty?".  I said: "I'm sorry, I have had it for years, I don't even have the box anymore".  And you know what he said?  "Its OK, ill give you an RA number and the address to send it to".

Ill skip the rest of the conversation, but it involved allot of pathetic praise and thanks you's on my part.  Not only did they help me, they replaced the whole card!  Instead of popping a $13 dollar part on my card and sending it back, they sent their CURRENT top of the line AGP board.  I was floored.  I mean really, I had that thing for at least 3 years and they didn't care, didn't even ask me any questions.  Now thats customer service.  And you know what?  It worked, Ill NEVER buy another vendors graphics card ever again, they own me for life.  Seriously.