4.8
136 reviews
Other E-commerce Websites:
  • Average: 4.6
  • High: 5.0
BBQGuys.com

Summary

BBQGuys.com is part of the ShoppersChoice.com family of online retail stores. We carry thousands of products to enhance your outdoor living space and backyard grilling experiences. We feature unique, high-quality products to enhance your time spent entertaining family and friends. We also offer a wide variety of recipes for the BBQ or Grill, helpful how-to's for cooking and food prep, and a wide selection of videos from our own Chef Tony Matassa. Come discover great deals on any type of BBQ grills, unique grilling accessories, portable cooking gear, and everything you need to create an impressive outdoor kitchen & patio area.

Read 136 Reviews

REVIEW SNAPSHOT®

by PowerReviews
BBQGuys.com
 
4.7

(based on 265 reviews)

Ratings Distribution

  • 5 Stars

     

    (236)

  • 4 Stars

     

    (13)

  • 3 Stars

     

    (2)

  • 2 Stars

     

    (2)

  • 1 Stars

     

    (12)

96%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Exceptional Customer Service - Exceeded my High Expectations

I purchased the Blaze kamado grill and stainless steel cabinet from BBQ Guys. The order process was extremely easy and everything arrived in perfect condition. I subsequently ordered heat deflectors and a pizza stone...Read complete review

I purchased the Blaze kamado grill and stainless steel cabinet from BBQ Guys. The order process was extremely easy and everything arrived in perfect condition. I subsequently ordered heat deflectors and a pizza stone from BBQ Guys. The sales representative was incredible - I called the toll free number since I was not sure what I needed (Blaze is still putting together their accessory options for this kamado grill since it is just being released into the market). The rep was extremely helpful. She helped me find exactly what I wanted and was working hard to keep cost in mind - even though I assured her that quality was my number one objective. The Blaze kamado grill and stainless steel cabinet are exactly what I expected from Blaze - top quality in every aspect. If you are "on the fence" trying to decide if BBQ Guys is the right place to shop and ultimately purchase quality products with exceptional customer service - the answer is YES. Well done BBQ Guys - you have earned my future business. P.S. BBQ Guys asked me to write a review - they did not offer any incentive to do so.

VS

Most Liked Negative Review

 

Didn't deliver or communicate

We order a BBQ cover for our brother-in-law on 12/19/16 and when purchasing the cover, it was scheduled to deliver before Christmas no later than 12/24/16 and said it would...Read complete review

We order a BBQ cover for our brother-in-law on 12/19/16 and when purchasing the cover, it was scheduled to deliver before Christmas no later than 12/24/16 and said it would ship in next 24-48 hours. We didn't receive notification that it had NOT been shipped until 12/27/16, after Christmas, and at that point we were told it wasn't shipping for another 5-7 days. We were then informed on 12/30/16 that it had finally shipped and then arrived on 1/5/17 over two and a half weeks from the time we ordered. Once the cover arrived, I received two emails from the company asking us to write a review if we had a good experience, and if we didn't have a good experience, to call customer service so they could address my concerns. To go with that system I help off writing a review until I could call in. Finally today (2/4/17) I had the chance to call customer service and it was a waste of my time. The explanation I received was that the product was out of stock, even though it was apparently in stock when we ordered, and that they notified us to inform us that it was delayed in their normal 5 business day timeframe. SO when I ordered it the guarantee was to arrive before Christmas but when they realized they didn't actually have the product in stock, I don't find out for a week? I get that items can be out of stock, even after your order goes in, BUT let me know right away if its that big of a delay so I can decide if I want to cancel it and buy from someone else who will deliver it on time. Thanks for wasting my time talking to someone (Customer Service) who had no real answer for my concerns. BBQ Guys you missed the mark on delivery and communication and I will be looking elsewhere for future purchases.

Reviewed by 265 customers

Displaying reviews 1-10

Back to top

Previous | Next »

 
5.0

You guys are so cool

By 

from Park City , Utah

Verified Buyer

Comments about BBQGuys.com:

A pleasure to work with you. You do what you say and say what you do. Really refreshing .

 
4.0

Web site easy to follow

By 

from Austin Texas

Verified Buyer

Comments about BBQGuys.com:

I haven't received item as of yet. I was able to pay and order really fast.

 
5.0

I am coming back!!!

By 

from Houston TX

Verified Buyer

Comments about BBQGuys.com:

I was able to be helped by Dominic Martin and everything went well!

 
5.0

Very Smooth Tranaction

By 

from Millbury, Ohio

Verified Buyer

Comments about BBQGuys.com:

I purchased a grill that was delivered by truck. I was kept informed the whole sale. I was able to track the shipment and the information as to how to inspect the delivered goods, the item and what to do if there was a problem. Delivery was perfect!

 
1.0

What a Joke!!!!!!!!!!!

By 

from Virginia Beach, VA

Verified Buyer

Comments about BBQGuys.com:

I really researched the grill I wanted and the web kept bring me back to BBQGUYS so I called the number on your web site thinking I am calling the best BBQ Company and I get a guy from Shoppers Choice that answers the phone. I think I made a mistake but the guy tells me he can help me. Big Disappointment already. Then I say I want to talk to someone about a grill and the guy says OH A GRILL like he is disappointed. I say I really want to talk to a grill expert someone who know grills I have some questions, and this guy say well I can answer some of your questions. Then admits that he has know real grill knowledge. This sucks after reading all the reviews about the guys at BBQGUYS and hoe they new all about the grills etc. What a load of BS. I ordered my Grill on line and you have the gal to ask for a review before It is even delivered and then say if I had a problem call us first so we can talk you out of it. What the hell kind of company are you?????? No I would NOT recommend a friend to purchase anything from BBQGUYSe same thing at WalMart. It's not because the price was any better because it was NOT and the service so far SUCKS. If they ask for another review after they deliver my grill I will let you know how they do with the delivery. Other then that dealing with BBQGUYS is just a waste of time with big corporate!!!!!!!!!!!!!

 
5.0

Easy and convenient... Service was fantastic...!!

By 

from Florida

Verified Buyer

Comments about BBQGuys.com:

Customer Service person was amazing... she helped us with a problem we had with our bank when we had an address miss-match which delayed our order... I couldn't believe how personable she was and how far out of her way she went to help us... Thanks

 
4.0

Good selection of products

By 

from Agoura hills, ca

Verified Buyer

Comments about BBQGuys.com:

Easy to navigate on line

 
5.0

Had a hard to find product, and extremely fast shipping!

By 

from Salem Oregon

Verified Buyer

Comments about BBQGuys.com:

Pleasant experience!

 
2.0

Very Poor Packing

By 

from De Pere, Wisconsin

Verified Buyer

Comments about BBQGuys.com:

I ordered a 6" cast iron burner from BBQGuys, although the order was processed and shipped by something called ShoppersChoice. It shipped right away, but USPS tracking showed it would be delivered on the 10th of Feb, and it was not. Came the next day. The packing was absolutely horrible. The burner barely squeezed into the box and the only packing material was a few thin pieces of plastic that weren't even attached to the burner. Consequently the heavy burner just bounced around inside the box during shipping and tore a hole through the box. The packing material wasn't sufficient for a paperback book, much less a heavy piece of cast iron. Pretty tough to damage cast iron, but they sure didn't do anything to protect it. Packed by "Jane", and supervised by "Joe". No last names, and I would be embarrassed to give my full name as well, if I did my job that poorly. I'll never purchase from BBQGUYS or ShoppersChoice again. I would attach a photo of the shipping box and minimal packing material, but there's no option to do that.

 
4.0

Not perfect, but better than the competitor

By 

from Frederick MD

Verified Buyer

Comments about BBQGuys.com:

Two comments, first when I selected the grill cover for purchase the site said it qualified for free shipping, then when I checked out the site charged me about $7 to ship the item. Very misleading

Second, couldn't find the grill cover at this site. Had to use a competitors site, find the gill covers model number and then return here and search for it. Why such an accessory wouldn't be accessible from the page where the grill was sold reflects poor web design

Displaying reviews 1-10

Back to top

Previous | Next »