Avis Review

I recently used Avis for an Internatonal Business Trip, I was sent to France for two weeks and last minute needed to extend the reservation on my car. The location I picked the car up from was two hours from where I was staying out in the country. I tried calling repeatedly and everytime there was no answer. The site stated that the location should be open and so did the main customer service line. So I kept calling until I got a recording stating that the office had been closed for the night.

Because of the time difference I tried calling the states to see if there was a database that they could work with. They were rude and just kept saying that I needed to call the location that I picked the car up from. At this point I was worried that I was going to be charged for the whole car, since they might consider it stolen, and was incredibly upset. After several phone calls and lots of pleading, one person finally said that I could go to a closer location and take care of changing the reservation.

I did this, and informed the girl at the counter of my dilemma and she did not seem at all suprised that the other location did not answer the phone. She simply stated that they are an incredibly busy location and do not have time to do so. In my opinion, I will never rent from Avis again, no matter how good the deals. It is not worth the headache.