Avis Review

While picking up a rental car from Avis in Madrid, Spain; the agent said that the reason that minor scuffs on bumpers were not marked on the paper work, was that every car in their fleet had scuffed bumpers and that  "damage"  would only pertain to a cracked mirror or lens or a significant dent. Upon returning the rental, I was conversing in English to my friend when I heard the original avis employee who gave us the car telling the other employee in the kiosk that if it is the silver VW to list damage to the rear passenger side bumper for an extra charge. Though I do not look like the typical Spaniard, I am from Spain and speak fluently.  I interrupted, speaking in Spanish to tell the employee that I understood very clearly what he just said and explained that I would not be paying  extra for any other charges. He then exited the kiosk and never returned during our visit. The other employee then accepted the car and reluctantly signed the receipt noting no other damages. Though I had a signed papers stating no additional damages or charges due, my credit card was charged $3,200 USD after my return to the states. I had my credit fraud services look into the additional charges and Avis was claiming I had an accident which they had listed occurring 2 weeks prior to my arrival in Spain. I gave multiple copies of the return slip as well as booked tickets and passport stamps.  It still took over 4 months and 2 weeks to receive any credit back to my account.   Tip for travelers to video record pick and returns...and most importantly Avoid Avis!!!!!!