Avis Car Rental Review

We reserved a car with Avis through CheapTickets.com for a quick, 24hour trip to Phoenix to visit my elderly parents.  We were pre-paid and pre-reserved.  We had to take a later flight due to bad weather in Minneapolis; however, arrived only 3 hours later than expected.  When we got to the Car Rental Center at Skyharbor International Airport there were approximately 15 groups of people ahead of us and only 3 Avis agents.  We stook in line for 1.5 hours as at times there was only 1 or 2 agents working.  When we did get to an agent the agent was rude, and we didn't even say anything about how long it had taken as we just wanted to get our car and leave.  Avis has a preferred member board showing people who can move to the garage area and pick up their rental car immediately.  We know of 2 people in the line who were preferred members whose names weren't on the list to proceed directly to the garage.  One of them did go only to be told that they'd have to go back to the counter.  When we dropped off the car on the return, Avis charged us $18.76.  Since we checked over the slip we noticed it and took it back to the customer service counter where they removed it with no explanation as to why it was there or what it was for.  It left us suspicious.We will not be using Avis again.