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Ashford Unoversity is a complete scam. The staff will tell you ANYTHING in order to get you to sign up. They constantly lie about fees, policies, anything and everything. Extra fees are continually added once you sign, and all the rules that were lied about in order to get you to sign are changed.
Their online classroom is a joke. The website does not work worth crap. Many a night I was kept from getting any sleep at all because I had to stay up re-writing and re-submitting assignments and papers due to website problems. My computer has never had problems like this with any other website, although Ashford tells me it is my fault MY equipment doesn't work.
The 'professors' are worthless. They do nothing but grade. All you do is read chapters and submit an assignment. It would be far cheaper to just buy the book and do it all yourself, since that is what you will be doing anyway. Speaking of books, they come out with their own 'special' version of each text book - this way you are forced to buy a new book from them, rather than save some cash and purchase one used.
I have posted the letter below that I had written to Ashfrord University in dispute of my charges, and my entire ridiculous Ashford experience. Once you file a complaint, all Ashford staff speeks to you with incredable disrespect and is very condiscending. Ashford of course denied my dispute, and spat out yet more of their lies. Of course my dispute was denied, why would any institution running a huge scam such as this care what they do to anyone? PLEASE, if you must take courses on line - DO NOT take then from Ashford University - I say this to save others from the horrible experience I had and to keep others from being taken complete advantage of as I was!....
Dear Mr. Thompson,
This email is in response to the ‘delinquent status' email and phone call I have received.
I feel Ashford University completely misrepresented itself on several issues in order to con money from a low-income disabled person. This constitutes fraud.
I was told by my enrollment advisor, who had checked with financial advisors to make sure, that payments for initial classes would be taken from the government grant I had obtained. I had made sure of this before enrollment because of the fact that I am medically disdabled with several serious illnesses and did not know if I would be able to continually attend classes. In fact, I had doubted that I would be physically able to complete more than the first class or two, and had made this fact well known.
I was also originally told by more than one Ashford staff member that books could be purchased with my student loan, which was not the case after I had enrolled. I am living off of very small social security disability payments. I cannot possibly afford $100 for a text book every five weeks.
Furthermore, It had been like pulling teeth to try and get anyone from Ashford University to ever return a phone call or email for any reason. In fact, the only time I was ever contacted by anyone from Ashford is when that person wanted money.
Also, most of the fees charged by the University are not listed on the Ashford website when viewing the page regarding on-line course fees. I also dispute the orientation fee as I fail to see how there is any type of orientation if one is not on campus, therefore this fee would not apply to online students.
I also fail to see why I should be paying a ‘technology fee' when half of the technology would have been my own computer, and the other half would have been the Ashford website which was thouroughly non-functional. In fact, I believe that the huge amount of stress encountered from attempting to deal with the faulty Ashford website caused me to suffer a Multiple Sclerosis ‘episode' resulting in inability to complete my second class and my need to postpone my third class (which resulted in Ashford ‘dropping' me as a student).
The Ashford website was constantly giving me technical problem and error messages. Many assignments were completely wiped out by the website when submitted, which led to the need to rewrite and resubmit many assignments. The Ashford website would also completely distort work submitted, sometimes to the point of being illegible, which usually resulted in points off of my grade since what was received by the instructor was not as I had submitted it. This in turn led to many hours of extra time, a great deal of stress, and lack of sleep since I would need to stay up all night to resubmit the assignments - all leading to added illness.
My computer also refused to have anything to do with many Ashford web pages and emails due to the fact that it considered them corrupt and unsafe. My computer has never had these issues, or the above mentioned technical issues, when dealing with anyone or anything that was not Ashford University related.
Many points were also taken off of my assignments because I do not have the computer program that Ashford insisted on. Since I live below the poverty-level, I have absolutely no way of purchasing a program for my computer costing upwards of $150, especially when my computer programs essentially perform the same tasks.
Considering the many ridiculous issues I had encountered while ‘attending' Ashford University and the many untruths that were told in order to trick me into enrolling, when all encountered knew of my illnesses and low-income status, I do not feel I should be held responsible for the charges I have been billed for. I am not able to get a loan considering I have no assets, live in subsidized housing, and my Social Security income is considered well below the poverty-level.
Should Ashford send this ‘bill' to collections my good credit will be destroyed. Without my good credit I will not have access to credit cards which I need to pay for the neccesities in life such as food, since $750 a month does not pay for such luxuries. Especially considering, of course, that more than one Ashford staff member had sworn that the government grant I had received would pay for the first classes, meaning if I had to drop out after a class or two for medical reasons I would not be charged for them as the government would have picked up the tab - I had made very sure of this before enrolling.
I am fully willing to have my lawyer deal with this situation if that is what Ashford University would like, considering the incredible amount of financial untruths told by Ashford staff members to swindle a severely low-income disabled person out of money she does not have and will not be able to repay, which Ashford staff was fully aware of from the very beginning.
Sincerely,
XXXXXXXXXXXXXX
Ashford University - online programs is not recommended by morab93
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