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When I received my Tweezer as seen on TV,, I really did not pay attention as to how it should work properly. My friend in Conn. felt the same way, but when I followed instructions, it did a good job for me. I contacted my friend in Conn. and she was happy too. we are both in our late 70's and the Tweezer does a better job than my tweezer.that I had to pluck with mirror in hand, and it only pulled one hair at a time too. Also the hair regrowth was not fast. When I used my regular tweezer, I had to use it EVERY DAY. not so with the tweezer. I dropped it so many times, that I broke it and I am now going to Bed Bath and Beyond to replace it. They usually carry TV products.