This product is very unreliable. I am on my 3rd replacement in 6 months. Be aware, once you send the product back for repair/replacement, it can take 4 months or more to get it back- and the customer service tracking is poor to say the least. Ease of Use Not any more difficult to use than any tablet. I miss the functionality of a laptop, but that might just be a learning curve for me. Battery Life Although I have not had a working model long enough to really rate the battery life, it seems satisfactory. Support & Service When you return a product, you are assigned a "tracking" number, however, on both returns, the tracking number always showed that they were waiting for me to ship the product back, when I had done so, and had the insurance and tracking numbers to prove it. They did not have a problem taking the product back, just seemed to loose track of it, once I shipped it. On the first return, it took many emails and phone calls, and it was four months to get a replacement product. This new replacement did not work, right out of the box. The screen touch was defective. Then we started the return process all over again. Speed/Performance no problems with the speed Design Was a bit bulkier than the Samsung Galaxy Tab 2 I replaced it with Durability Two products- both bad. The original one had a defective on/off switch and the replacement had a defective touch screen. I will never buy an "off-brand" electronic product again. Also, I highly recommend purchasing from a brick and morter store or at least a brand name online store that you trust.