Applebee's Restaurant - Aurora, IL

Applebee's Restaurant - Aurora, IL Review


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449 South Route 59 • Aurora, IL 60504
(630) 375-9868 • http://www.applebeesny.com/EN/



Overall 1.33 of 5 view all 3 reviews
 




2008 Contributor
LisaJeanine
Downers Grove, IL
great food, poor service
1 star rating

frequent diner, not rich, eating out weekly
Pros

    Colorful facade, Good menu items, Good drink specials

Cons
    SLOW SERVICE, servers unknowledgeable of menu & prices, never compensated for poor service, locations too far apart

AUG
6
2008

Applebee's Restaurant - Aurora, IL — 

My family and I love to come here...it's the closest one to where we live....but EVERY TIME we go there....we get seated quickly and served EXTREMELY SLOWLY!!!

We usually don't get greeted til we've been sitting there for about 5 minutes...which is 3 minutes past the expected time...

Once we order drinks...we wait 5 to even 10 minutes at times to get our drinks, which are usually easy orders like pop, beer, or WATER!!!

Then we have to wait another 5-10 minutes to have our order taken, and when they come to drop off our food....IT'S NOT OURS!!! It's another tables!!!

We always have to go looking for our server to get our check, and they always seem to forget one thing we ask for "on the side".

We rarely complain to management because we go there so often and the food is GOOD...but we do usually mention to the server that we were a little disappointed.

We're pretty patient people but after 2 years of consistently going to this location at least once a month and having the same problems...we are NO LONGER customers of theirs...

....we don't have 2 HOURS to dine out!!



I_thumb_down Applebee's Restaurant - Aurora, IL is not recommended by LisaJeanine

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I_comment_shdw24 Comments about LisaJeanine’s Review

 


BayouBengal wrote on Aug 13, 2008 at 9:04AM

I really hate poor service! You should complain to the manager :)