reviewer
jasanderson
Forest Lake, MN

APPLE PRODUCTS ARE UNRELIABLE

1 star rating

cost-conscious, Every day computer user, not rich, expecting good, fair service, music lover, married, a woman
Pros

    can't think of one

Cons
    you name it!

DEC
13
2007
I am so angry - I have a 4G ipod, 2nd generation nano that i got in april 2005. I have used it maybe a total of 300 hours at most in 1-1/2 years and it has crashed and burned.

I already had one issue last spring where it started skipping and when i went to the genius bar they said the software was corrupted. Easy fix - but apparently since I have XP instead of an Apple computer this is part of the problem. They told me that if you don't eject properly from the computer and just unplug it can happen.

Fast forward 6-8 months and now it is messing up again! This time it was charging and my 3 year old hit the cord and unplugged it from the computer. This shouldn't be a big deal.....ha! Next thing I know the backlight lights up but there is no data on the screen. I tried the 5 R's many times over and it wouldn't reset. I was having hard time shutting off etc. Finally today I took it back in, drove 1/2 hour to the stupid apple store and they told me that it must be something in the electrical but since they can't open them up there it's hard to say. They were SOOOOOOOOO not helpful. The guy told me out of warranty - sorry. We can give you a replacement of the exact same refurbished model for $120! I paid $250 for this and they want another $120 for something that in my opinion should have never happened. They told me they could give me a 10% discount off a new one. HA! I can get a better discount than that through my employer.
I told the guy he was crazy and I could buy a brand new Microsoft Zune with 4X the memory for half the price of what they want.

Maybe I am ranting but seriously - this was a gift from my mom and I am so upset with Apple. There must be a reason they keep redesigning them and I am beginning to think it's because their designs are not up to snuff. Why redesign things so quickly if they work great???????? It has now become my mission to talk everyone I know against purchasing Apple products. Overrated, Overpriced Poor quality products made in China! (side thought: Hmm - maybe I should have it tested for lead. ) I know now I would NEVER purchase an Apple computer based on my experience with a $300 ipod. I want someone who stands behind their products.

Has anyone experience similar challenges with Apple?
Anyone have an MP3 player they absolutely love and have never had problems with?



I_thumb_up Apple - iPod 2nd Generation 4GB MP3 Player is recommended by jasanderson

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