We took the train from Chicago to Provo and it was the most terrible travel experience I've ever had. We arrived at our destination 15 hours late. There was no compensation for the hotel room we missed out on let alone the time it took from our vacation. The train was disgusting- the levers on the chairs were sticky, the floor was dirty, the bathrooms were completely unsanitary. By the end of the trip there was urine all over the floors of the bathrooms & in the hallway area. The entire train had a nasty smell & I was on the verge of puking from the smell for most of the train ride. Our return trip was very similar to the way out. I have no idea how Amtrak stays in business with such horrible service & terrible conditions of their train.

lw12

Cleveland, Ohio

I travelled by amtrak from trenton New Jersey to Orlando in spring 2019. For such a distance I'm informed enough to give you this advice: don't ride Amtrak. In theory the train would be great. In practice it's awful. Loud people, rude conductors, outdated trains, cramped seats. For the love of all things holy fly to your destination! If it's more than one day on a train, drive! There are no benefits to taking the train and a cheap fare will cost your sanity in the end. If you don't want to drive and can't afford to fly, stay home! It's the universe telling you to.

cabuscaboose

Trenton NJ

On a recent round trip from Washington, DC to Miami our initial trip was made pleasant by a young train attendant, Leo, who was friendly, courteous, and energetic, and who worked to make our trip enjoyable. He helped us with our luggage and made sure we had access to juice and coffee all day. Unfortunately the sleeper compartments designed by an evil engineer are extremely uncomfortable and almost impossible to sleep in. The return trip was very different, almost from the moment we entered the car. A prominent sign displayed says that if a passenger has difficulty dealing with the AMTRAK facility to ask for help from the crew. Since we are seniors and I have a leg damaged by many surgeries, we requested help putting our luggage in the designated loft. Our train attendant, Vivian, immediately responded that she couldn't do it because she was a woman. I responded that we had to store at least one piece because the space was so cramped. She said she had had a hip replacement and couldn't do it. I responded that there must be some way since the previous attendant had done it. She asked who it was and said he had violated protocol and put pressure on her and other employees against the rules. She said we shouldn't have brought so much luggage (one piece each). She then left and returned with a supervisor complaining about us and Leo's action. The supervisor offered nothing and left. She avoided work throughout the trip and refused to make coffee except once in the morning "because of protocol". We feel if she can't do her job because of disability she should be in a different position.

Fatherchief

Maryland

I bought a round trip ticket from Amtrack and was told i could het a full refund ,but found out that they charge a fee to cancel a trip and there is NO REFUND,ONLY A VOUCHER,,I WILL NEVER BUY AMTRACK RICETS AGAIN ,I AM VERY UNHAPPY

Totallyunhappy

Topeka KS

Everytime I catch a train it's hours late today my train was supposed to leave at 7:55am at 7:45 we was told the train is 3 hours late I called Amtrak customer service and the woman said the station is notified at the earliest time but when I ask where is the train she said in a town that's like a hour and a half away so you would have thought if the city is more then a hour away then the station should have known earlier and support was nasty I spent my hard earned money to be late and disrespected

Dionte

St Louis

If you can go any other way, avoid this train. We traveled from Chicago to Denver round trip and had the worst service ever. And we might have changed our minds if the return service had been better, but it was just as bad if not worse. They ran out of food both lunches we had. We were in a roomette and supposed to receive free dining room food. However, both times they ran out of our choices but made no attempt to voucher us for the snack car. We demanded it on the return trip and went there to have frozen pizza from the microwave and hot dogs. The whole crew were rude and unapologetic.

AnitaA18

Powder Springs, GA

My elderly mother and her friend traveled from Ma to Fl on Amtrak. We were delayed every step of the way and missed our connecting train in NYC. We went to customer service to see if we could get another train this was 10 pm. We were told we could get a train the next morning at 7am there was no other train. We asked if they were going to put us up for the night and were told they don't do that. So myself my 80 year old mother and her friend had to sit in Penn Station until the next morning. On the way home the same thing we missed a connecting train in New Haven CT so instead of waiting my husband drove from Orang Ma to New Haven CT to pick us up. I know this review in no way will help us but we hope it will help others to make other plans. The rating on this review would not allow me to give no stars.

TamiB18

Orange, Ma

learned that amtrak was way too exspensive paid 184$ from ny to newark delaware when i could of paid 77$ with greyhound shame

maryk511

ny

Just took the California Zepher from Chicago to Emeryville, CA. This was our 1st overnight train trip. PROS: The scenery was amazing. It had snowed in Colorado which was beautiful. The rockies, rivers, salt flats, Donner Lake, etc. was breathtaking. We enjoyed our sleeper bedroom with a bath and we happy we had chosen it. The food was good and there were a lot of choices. CONS: Our cabin attendant, Davon, responded promptly on the 1st and 2nd day of our trip. He prepared our beds and brought us ice.On the last day he never came to our cabin. We had already given him a $20 tip and was planning to give him $20 more. My husband went to dining for ice and was 1st told they did not have any ice, then another employee found him a bag of ice- he tipped him $5. Our cabin was not cleaned during our trip. Even the overflowing trash can was not emptied. Maybe this is NOT part of the steward's duties. Some of the dining car attendants were friendly and polite. One of the ladies was most rude to me - even guests sitting with us said she was rude. The next day at dinner which was being served because our train was 6 hrs late getting into Emeryville. This same lady gave us a lecture on how they were not even suppose to give us dinner, but had to since the train was late. I think she was trying to explain why they only had certain items available but it came across to all four of us that we should be grateful we were getting a meal! Since we had a five hr. delay in Denver, we did not get to see Glenwood Springs, which was suppose to be one of the highlights of the trip. Many folks were very unhappy that the train was running so behind in the schedul. Overall our 1st trip was most enjoyable. However, the personnel need public relations training to make this a five star trip!

50states

South Carolina

The Zephyr ride from Denver to Salt Lake City was supposed to be fast and breath taking with the trees turning, but was a boring ride through the western plains of Wyoming. It looked just like our Oklahoma west with sage brush and plateaus. We did see 2 antelope and a herd of about 25 bison that was penned up close to the tracks. The speedy Zephyr stopped about every 5 miles to let another train to clear the tracks!! It was a very disappointing trip!!!

pdwheel1

Central OK