On a recent round trip from Washington, DC to Miami our initial trip was made pleasant by a young train attendant, Leo, who was friendly, courteous, and energetic, and who worked to make our trip enjoyable. He helped us with our luggage and made sure we had access to juice and coffee all day. Unfortunately the sleeper compartments designed by an evil engineer are extremely uncomfortable and almost impossible to sleep in. The return trip was very different, almost from the moment we entered the car. A prominent sign displayed says that if a passenger has difficulty dealing with the AMTRAK facility to ask for help from the crew. Since we are seniors and I have a leg damaged by many surgeries, we requested help putting our luggage in the designated loft. Our train attendant, Vivian, immediately responded that she couldn't do it because she was a woman. I responded that we had to store at least one piece because the space was so cramped. She said she had had a hip replacement and couldn't do it. I responded that there must be some way since the previous attendant had done it. She asked who it was and said he had violated protocol and put pressure on her and other employees against the rules. She said we shouldn't have brought so much luggage (one piece each). She then left and returned with a supervisor complaining about us and Leo's action. The supervisor offered nothing and left. She avoided work throughout the trip and refused to make coffee except once in the morning "because of protocol". We feel if she can't do her job because of disability she should be in a different position.