Ameriprise

Ameriprise Review



Overall 4.19 of 5 view all 21 reviews
 




reviewer
christinekim115
Rosemead, CA

Horrible customer service and help when you want to change

2 star rating

an moderate investor, an aggressive saver
Cons
    Worry about their cancellation rate, Hassle start!!

JUL
5
2009

Ameriprise — 

There is a long story associated with Ameriprise and my family.  We had a personal financial advisor with Ameriprise Financial, and we were using this guy for many many years. 

They do offer great customer service and help with your financial planning when you are with them, but when the time comes for you to pull the money out and actually retire... the whole story changes.  This is what happened to my family.  My dad personally wanted to now start taking payments from his program since he is 64 years of age and so I assume we had to make  aphone call and some paperwork.

Well the paperwork was extremely abundant and it was very hard to fill out.  When time came to actually fill out the forms, the agent we had was of no help what-so-ever.  If anything, he was calling us to see if there were problems and that he left the intent that he would not want us to pull the money.  He wanted us to see if it was possible to wait longer.

Overall, the experience with saving money with Ameriprise was good. The experience with pulling the money out of Ameriprise was horrible.  Overall, it took about 4 months to complete everything to have the transaction take place.

Very angry with them and will never do business with them again.

NOTE: the reviewer indicated that they are a client of Ameriprise



I_thumb_down Ameriprise is not recommended by christinekim115

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