American Home Shield Home Warranty Plan Reviews

AHS should stand for American Home SCAM -- this company exists ONLY to make money for its private investors, NOT to provide quality home insurance service to its customers.

We gave AHS thousands of dollars in premium payments over the years, but whenever something breaks down and we call them, it's ALWAYS a major hassle to deal with their rude and uncaring customer "service" reps, who AGGRESSIVELY enforce AHS's apparent policy of ALWAYS trying to deny or minimize claims.

And the contractors hired by AHS are just as bad if not worse...

This company sends crappy technicians, and if you aren't vigilant and tenacious in your follow up, it's easy to get consistently bad service. If you complain too much, they drop you from renewing! They send technicians at their discretion and there is no guarantee that once you call someone will call you back or show up to fix your home problem in a reasonable amount of time.

We live in the Arizona desert.  We've been sitting here for five days in 112-degree heat with a broken air conditioner.  The American Home Shield contractor came out, decided the issue was "lack of maintenance," said he "didn't have time" to do (chargeable) maintenance for us, took the co-pay, and left.

We paid for an independent serviceman, who actually examined the unit and found that the 27-year-old drip pan had finally corroded away (which he stresses is an age issue, not maintenance) and water is pouring into the electrical section, causing a shock and fire hazard.

We've called AHS repeatedly...

HORIIBLE HORRIBLE HORRIBLE!!!!

They always send their people to check the problem. Who CHARGES you for looking at it. They don't care if you already have your own technician or repair guy.

In our case they seem to always find a loophole..

The airconditioning was leaking. Their guy came and said that it was installed incorrectly-(like 30 years ago)
AHS didn't have a problem covering the house and taking the previous owners money.
Customer service was horrible!!! They just kept trasferring you. They were not helpful.

We told our realtor to contact them. So after all the hassle- they decided to credit...

It isn't possible to talk to a company administrator. I got the number for the office phone of one of the vice presidents  and when I called him, he hung up on me. Then hid behind a womans skirt by having his secretary call me back to tell me that my claim had been denied without explanation. The administrators are cowards, the service is bad, and the assurances are fraudulent. Incidentally, AHS is currently involved in a class action law suite originating in California. Check it out - San Diego County, California Superior Court. Karon and L.B. Chip Edelson; Case # 37-2007-00071725-CU-BT-CTL....

I have paid about $1000 in home warranty payments and service fees; estimated savings $350; net cost $650. So when the fridge's ice dispenser flap starts cycling on and off, with the control panel lights blinking like a Christmas display run amok, I called the place we bought the fridge from. As it's out of warranty, they said they'd have to call Maytag to see whether there's any sort of factory recall--it's only been out of warranty for a few months, but he was pretty sure that it was a bad circuit card. So I say I'll see if American Home Shield (AHS) will cover them coming out to do the work....

I am a long time policy holder  of American Home Shield. They recently sent a repairman to my house to fix a water heater that was not producing enough hot water. The repairman informed me that I had to give him a check for $95 (this was $35 when I started with them) before he would even look at it. The problem was sediment in the heater and was not covered by my policy. The repair cost me $275 out of pocket. I have a policy i at my vacation home the the service fee is $ 0 and the service is done by the companies own technicians although the quality of the replacement appliances is "bottom of...

AHS has been fine for us.  We've never been denied coverage.  The contract terms limit coverage for some things (like, they won't put sheetrock back to finish condition, and they don't cover icemakers), but I think every year we've come out about even with the $ we've paid in, one way or another.  They are kind of like the HMO of home repair service, in that you have to use their network of tech's and wait for them to come out - and sometimes it's 1-3 days before they can get to you.  But we've actually used both the plumber and HVAC tech's AHS sent, to do other work for us, and we like them...