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HORIIBLE HORRIBLE HORRIBLE!!!!
They always send their people to check the problem. Who CHARGES you for looking at it. They don't care if you already have your own technician or repair guy.
In our case they seem to always find a loophole..
The airconditioning was leaking. Their guy came and said that it was installed incorrectly-(like 30 years ago)
AHS didn't have a problem covering the house and taking the previous owners money.
Customer service was horrible!!! They just kept trasferring you. They were not helpful.
We told our realtor to contact them. So after all the hassle- they decided to credit us $500 towards replacing our whole Central ac unit. I'm sure that they would be the ones to install it. $500 does not cover a lot to replace the whole unit. Plus why should I pay more for something that should of been covered.
We called a local guy who was able to fix the problem for less then a $100.
It's really a shame
STay away from AHS home warranty........-!!!!