love the agent and agency but the billing has problems
OCT
3
2009
American Family Insurance —
they are a great company. the customer service is great and they are always right there when you need them but that company has issues with billing. They send multiple bills for different times cannot coordinate the billing with multiple vehicles, home etc and they are constantly applying payments to the wrong accounts even though the account number is listed right on the check. They correct the issue right away but it is annoying to have to call them all the time for something they know is a problem and they don't fix it.
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