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They make sure that I get to my destination. If they are having problems, they get me on another plane. I appreciate this tremendously.
I have always been treated with kindness and respect. I have used American for the past 11 years. When I have been booked on other airlines I notice the difference. Leg room is the best all around the best...
I also like seeing the pilot. He actually greets me on my arrival and then personnally thanks me for flying with him. I can see that he is experienced, rested, sober, etc. This makes me feel safe.
This is just another reason for me to give American a double A+. No #1 airline in the world!!!!!!!!!!!!!!!!!!!
Kevin E.Taylor
Canal Winchester,Ohio
NOTE: the reviewer indicated that they are related to American Airlines