Alltel

Alltel Reviews



Overall 3.5 star rating3.62 of 5 (by 81 users)



Alltel Review Summary

If you’re looking for a cell phone provider who gets high marks from our reviewers, Alltel Wireless is worth checking out. Take this comment for example “Alltel has never surprised me with any unusual bills, charges, changes, etc”. Another reviewer raves that Alltel has given them “the best deals for the best amount and with the best customer service”. Although most of the reviews for Alltel are positive, some complain about dropped calls and inaccurate billing problems. Bottom line, however, you may find yourself echoing the world of one happy Alltel customer who calls Alltel “the best carrier, hands down!” Want to keep looking? We’ve got many more cell phone service reviews.
37% of people rated Alltel  as 5 stars
37% of people rated Alltel  as 5 stars%
37%
27% of people rated Alltel  as 4 stars
27% of people rated Alltel  as 4 stars%
27%
11% of people rated Alltel  as 3 stars
11% of people rated Alltel  as 3 stars%
11%
10% of people rated Alltel  as 2 stars
10% of people rated Alltel  as 2 stars%
10%
15% of people rated Alltel  as 1 star
15% of people rated Alltel  as 1 star%
15%
75% 75% of people recommend Alltel 25% of people don't recommend Alltel 25%
 

Alltel Comparison

5 star rating Most Helpful
Favorable Review
NOV
23
2007
 Used this service before. Changed to another server for several years. I was not happy. My husband kept thinking the new server was great. I finally convinced him how much money we were saving by switching to Alltell. All of the extra features we were getting in the contract, only for two years. GREAT... review »
reviewer
usually just making or receiving a call, expecting good, fair service

me
Spring Hill, FL
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1 star rating Most Helpful
Critical Review
DEC
15
2007
This company is very hard to work with and does not easily admit their mistakes. The customer service reps are uneducated and you get multiple answers to the same questions. Billing errors are not easily rectified and they refuse to stand by what you were told by their agents whether it was correct or... review »
reviewer
practical, not rich

Jeanne590
Oklahoma City, OK
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Alltel Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 81 sort by: most helpful | date | rating


2
helpful
votes
computer literate

JUN
13
2008

Incident
I started service with Alltel on January 30th 2008 and canceled service on February 2nd, 2008. All equipment was returned to the Metro Center location in Phoenix on January 3rd, 2008. After calling Alltel to let them know that I had returned the equipment to the store, they informed me that I have an outstanding bill of $133.31 and that they do not pro-rate and all fees must be paid. I was taken aback by the raised hair on my head! I said I was only with Alltel for 3 days and made TWO phone calls within the My Circle calling plan (which are FREE) and simply started their service so I could...

review »
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1 star rating
reviewer
RTS
Phoenix, AZ



1
helpful
vote

APR
3
2009
I've been with Alltel for over two years and have received nothing but horrible customer service through out the two years.  I began my plan with two phone lines, paying easily over 150.xx - 200.xx per month for both.  Due to not traveling as much, I attempted to lower my monthly payment by modifying my plan from a nationwide plan to a so called "regional plan".  When speaking to the Alltel rep, he offered little to no options when making this adjustment and could only guarantee a 10 - 20 dollar decrease per month on my bill once the adjustments posted to my account.  I continued my service... review »
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1 star rating
reviewer
ballstud1234
Amarillo, TX



1
helpful
vote
dependent on my phone, cost-conscious, somewhat tech savvy, not rich

APR
17
2008
We had US Cellular to begin with but out where we live (in the middle of nowhere, surrounded by trees) our reception wasn't very good.  Alltel has a tower closer to our home, so we switched to them to get better reception.  We've been happy until my daughter bought a Smart Phone, which meant we had to upgrade to a Smart Plan, which costs more money and does the rest of us absolutely no good.  The kids at the local Alltel store don't seem to know what they're talking about.  We were told that with the Smart Plan, we would have free Internet to all of our phones (we have 3 regular phones and... review »
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3 star rating
2008 Contributor
tracyfin
Greentop, MO



1
helpful
vote
a technology geek, value conscious, expecting good, fair service, budget conscious

AUG
29
2007
I've been very happy with Alltel for several years, when I lived and worked in Arkansas and travelled throughout the mainland US.  I recently relocated to Hawaii and have had a lot of trouble getting my phone account changed over from business to personal, from individual to a family plan, etc.  Customer service is friendly but agents have made a number of costly mistakes on my bill and after almost 3 months of trying to work with them I still don't know if it's straightened out or not.  Despite "nationwide" service, I learned that in Hawaii I only have in-network service while I'm in the city... review »
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3 star rating
reviewer
mistea
Honolulu, HI



1
helpful
vote
cost-conscious

APR
17
2008

Alltel has gotten bill messed up and charged me for equipment I returned on the day after I got it and still made me pay for it. When I called about it they said they took the charge off my bill but they put t back on for the next bill, i GUESS THEY THOUGHT I WOULD NOT NOTICE. I called then back and they said there was no mistake and made me pay for equipment I did not even get. They have done this befor but the coustomer is not there first priarity. They just take your money any way they can. And I can not change companys becuse of a contract that cost too much to pay your way out of . And I can...

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1 star rating
reviewer
jlbarnes26
Lebanon, VA



D
txtng dly

AUG
16
2008

      I am one of those people you would consider to be a textaholic so when I saw that Alltel had a plan that would allow me to send and recieve unlimited text and picture text messages along with unlimited access to the internet for the low price of $19.99 I jumped all over it. I recieved a new phone (Motorola Rckr which I love) when I started my plan up in January 2008. Well  when they say its to good to be true they are right because I have been in to the store, and on the phone with there tech support at least once a week since I have started. I cannot send picture messages and regular...

review »
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1 star rating
reviewer
lilmissberg
Claremont, MN



D
I believe in honesty, married, pc-user, comedy fan, a woman, value conscious, Every day computer user, a person who likes a bargain

NOV
21
2007
    In all honesty I have to first report that Alltel is the only cellular carrier I have ever used. Then let me go on to say that I have had an account with them for several years. I live in a rural area, and a common complaint for many people is dropped calls and bad reception. I only know of one small area outside of town where my phone has no reception, and my phone drops less than 1 out of 10 calls.
       

    I have also heard many friends complain of bad customer service with their cellular companies. The only complaint I have about customer service is that there have been several...
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4 star rating
reviewer
poolplayerlady
Winnfield, LA



D
computer literate

FEB
22
2008
 I have been a customer with Alltell for over 5 yaers now. In that time I have tried a couple other 3 other cell phone companies. The companies were Cingular (before they became the new At&t), Cellular One (before they became U.S. Cellular) & T-Mobile. These 3 companies I found many dissapointments in to include outrageous charges & bills that all of a sudden jum ped to an unusually high amt. after they had been approx. the same amt. for 3 or 4 months in a row.  Alltell has never "surprised" me w/any unusual bills, charges changes, etc.  I always know every month what I am getting and for how... review »
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5 star rating
reviewer
AwndayAriemay
674168853



D
technically challenged, cost-conscious, on a strict budget, not rich, Homeowner

OCT
6
2009

We have had Alltel for about four months now.  We have the family plan and that allows us to speak with each other and other Alltel users, without using up our minutes.  Last month we received a notice telling us that Alltel has now joined up with Verison.  Now we can also call Version users free, which is a plus as we do have many friends with Verison. We had Verision last time, and after that went to Trac phone.  We were not too happy with Trac Phone as we were always using up our minutes.  Being we had friends that were happy with Alltel we decided to try them too. When we had Verison...

review »
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4 star rating
reviewer 2009 Contributor
gardenstogrow
Blackfoot, ID



D
value conscious, dependent on my phone, cost-conscious, I believe in honesty, budget conscious, not rich, Want what I'm paying for!

APR
17
2008
I love Alltel! I like their phones, I like their plans, but I almost left them recently. All of a sudden I stopped receiving service in my area. Everyone with Alltel around me experienced the same problem I was having , so it wasn't just me. They said it was because they "bought their digital roaming services" from Verizon and they no longer were in partnership with them. BUT I was still being charged full service for a phone I could no longer use at my home. Not only that if the phone ran out of charge, I had to wait till I was in a digital area to get services back like my Text Messaging, Alarm... review »
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4 star rating
mommapiep
Gretna, VA



D
Experienced Parent, appreciative of good service, value conscious, married, practical

NOV
21
2007

      I researched many different networks and this one had the most advantages.  I can change plans as needed and will soon add my daughter to the plan.  I received a LG phone for $28.00 with a 2 year service agreement.  Alltel offered many other phones for free, but the LG met my needs.  I love the personal network option and can call 10 numbers (11 including my home phone) without using up any minutes.  This is at anytime of the day.  I can also change my personal network at any time.  I am not a "phone talker" and appreciate the fact that alltel has plans for someone who doesn't...

review »
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5 star rating
reviewer
dutchess
Frederic, MI



D
SAHM and wife, Bargain hunter, shop-a-holic, computer addict

APR
17
2008

Although Alltel is the only cell phone provider I've ever used, I think they are one of, if not THE greatest. I have many friends and family that use other providers and they have complained about poor service, high bills, not enough options. I love that Alltel has MyCircle and you can add so many numbers to your circle and not have it count towards your minutes of use. I only use a cell phone for ALL my phone calls and if I were to switch to a different provider, I'm sure my bill would be through the roof for all the minutes my husband and I use. I also enjoy the ability to change my plan as needed without...

review »
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5 star rating
reviewer
hcrosebud
Steubenville, OH



D
cost-conscious

APR
19
2008
My phone stopped working so I took it in and bought a new battery.  Then one month later it stopped again.  I went back to the store and they said they could not help me as I had not paid my bill.  But I had!  So I called customer service and they had posted my bill but there was a "computer problem".  So then I told them how my phone had stopped working and they said they could not send me a new one because I had not purchased phone insurance.  But--phone insurance was not even available the year I purchased my phone!  So how could I have purchased it?  I was so close to the end of my... review »
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1 star rating
Lorasn
Hickory, NC



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