Alltel Review

Overall 3.67 of 5 view all 72 reviews

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mommapiep
Gretna, VA

Almost Left but didn't want to.

value conscious, dependent on my phone, cost-conscious, I believe in honesty, budget conscious, not rich, Want what I'm paying for!

Pros

Nationwide plan is great, best price, Call in Customer Service is GREAT!Honest, variety of phones, fantastic customer service, Consistent pricing & charges, best plans

Cons

Broke promises given at local store, Local store workers are NO help., I had to sign a contract, Several dead spots

APR

2008

I love Alltel! I like their phones, I like their plans, but I almost left them recently. All of a sudden I stopped receiving service in my area. Everyone with Alltel around me experienced the same problem I was having , so it wasn't just me. They said it was because they "bought their digital roaming services" from Verizon and they no longer were in partnership with them. BUT I was still being charged full service for a phone I could no longer use at my home. Not only that if the phone ran out of charge, I had to wait till I was in a digital area to get services back like my Text Messaging, Alarm Clock, etc. I called and I went into the offices many times and they kept promising me it would improve, to give it time. Two months later and tonight I am finally able to call out from my house, tomorrow may be a different story. But I'm sticking to Alltel until they tell me they can no longer service my area at all. Alltel has the best plans, very cost efficient and Customer service on the phones is the best! I'm giving you the benefit of the doubt Alltel. Please don't let me down.