3.2
515 reviews
Other Insurance Companies:
  • Average: 3.4
  • High: 5.0
Type:
Car Insurance Companies, Home Insurance Companies, Life Insurance Companies
Allstate

Read 515 Reviews

REVIEW SNAPSHOT®

by PowerReviews
Allstate
 
3.2

(based on 515 reviews)

Ratings Distribution

  • 5 Stars

     

    (180)

  • 4 Stars

     

    (102)

  • 3 Stars

     

    (38)

  • 2 Stars

     

    (42)

  • 1 Stars

     

    (153)

60%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Customer Service:
    •  
    • Available Plans:
    •  
    • Affiliation:
    • I received a sample (22), I am an employee or otherwise affiliated with the brand (6)

Most Liked Positive Review

 

Best Insurance

I've been with Allstate insurance for over 5 years & have always been treated well.  The 1 time I've had to file a claim, it was handled as quickly as...Read complete review

I've been with Allstate insurance for over 5 years & have always been treated well.  The 1 time I've had to file a claim, it was handled as quickly as possible.  The claims adjuster kept us informed by phone as well as with a letter back-up.  I've found them to always  fair.  . I  have vehicle as well as rental insurance. 

VS

Most Liked Negative Review

 

We Were Not In Good Hands, Can I Rate 0 Stars?

My husband and I had been Allstate customers for about 15 years. When we first got married they had the best rates and we just stuck with them through the years. Every so...Read complete review

My husband and I had been Allstate customers for about 15 years. When we first got married they had the best rates and we just stuck with them through the years. Every so often, I would check rates and they either couldn't be beat or was so close that is wasn't worth the bother to switch.Then the day came when my husband was involved in an auto accident. It was his fault. The car in front of him took off and then slammed on his brakes. My husband rear ended him. He was written up as being at fault since he hit the other car from behind. No problem, we have good insurance. He filed his claim and was told that we didn't have auto insurance there any longer. What? We mailed our quarterly payment off on time and there was plenty of time for it to have arrived. But our agent said the check had never arrived and we weren't covered for the accident. So much for having this same agent for 15 years. My husband didn't have many nice things to say to him and we took our business elsewhere. Now fast forward 2 years. I receive a letter in the mail that we have "unclaimed" money in the State Treasurer in our name. We had no idea what this could be from. I filled out the paperwork to claim the "unclaimed" money and guess what it was? It was a check from Allstate refunding our insurance premium. Now why wasn't this sent to my home address that they had on file for 15 years? And why are they refunding money that they claimed they never received? Can I say that my husband was livid? I'm not saying that all agents are bad, but it was obvious that our agent was a liar.  I hope after reading this story you will think again when you hear, "Your In Good Hands With AllState". becuase they totally ripped us off and refused to pay a claim that they should have. This agent lied. If that is the way AllState does business, I don't want any part of it.

Reviewed by 515 customers

Displaying reviews 1-10

Back to top

Previous | Next »

 
5.0

WE LOVE ALLSTATE

By 

from Yorkville,IL

Comments about Allstate:

We love our Allstate policy and our Allstate office workers! They have made the transition of buying a house and a new car so simple and are always very friendly ! They always have updated information on our premiums and continuously give us the best discounts

(1 of 1 customers found this review helpful)

 
1.0

Go elsewhere

By 

from Santa Monica, CA

Comments about Allstate:

After paying whatever premiums they requested for the car and house for many years, my car was damaged. Allstate did not feel it was important to pay for repairs, and offered one quarter of the trade in value, or less than half of the lowest street value. Their rep said everyone has to make money. So I've been paying large premiums for years thinking that I would be covered if ever there was an accident, but turns out all that they were covering were themselves. This company needs to be sued by anyone who has had this problem for breech of contract.

(1 of 1 customers found this review helpful)

 
1.0

THEY LIE AND SCREW YOU OVER, BE AWARE

By 

from MODESTO

Comments about Allstate:

DECEMBER 12, 2017 - On September 3rd our car was in a car accident, All state wanted us to use their own body shop (certified collision) they brain washed us (our mistake) to use their body shop because they said it was going to have life time warranty and be faster, so after they gave us an estimate and promised our car would be ready in 4 weeks .....4 weeks later they told us that it wasn't ready yet, by that time our car rental period was over so we had to find another car to drive while my car was getting fixed, then after another week they kept saying it wasn't ready, then we spoke to the shop manager of the body shop and he said the guy that was working on the car "drop the ball"on our vehicle and they needed to have someone else start to work on it and finish it, and the shop manager stated he needed another 4 weeks to finish the project because it was just too big! So weeks passed and almost 3 months later, also AllState giving us excuses and not answering our questions (Tonna Madsen our insurance agent being rude and making unnecessary comments and non professional comments like how that happened to her when she was young and she got over it etc etc instead of helping us out, she also stated that she would never take her car to that shop, so how did she expect us to be safe and happy with this car?) then finally they gave me my car back on November 15, almost 3 months after! Can't believe how nice they are while collecting the monthly payment every month but once you get into an accident where it wasn't even your fault they don't help you at all and don't care about you as a costumer.The original estimate to repair was $12,000 so All state didn't want to pay me full price for my car because they said that still was repairable because it had no frame Damage and because it wasn't more than 80% of the value of my car which for my car i paid around $16,000 just around 2 months before the accident.So when I received my car back, the body shop manager showed

(1 of 1 customers found this review helpful)

 
1.0

Scammers

By 

from Texas

Comments about Allstate:

They are horrible. They lie their butts off and try to come up with every excuse possible to pay as little on a claim as possible. A large meteor could fall through the center of your roof and they would deny the presence of a large hole. Trust me-cheaper is not always better. Their adjuster will make dang certain the estimate is below your deductible or a few hundred dollars above despite the numerous contractors who have stated you have obvious hail damage. Pictures won't help. They will say it's blisters. You are not in good hands with these jerks. Don't be fooled. You have been warned.

(1 of 1 customers found this review helpful)

 
1.0

Bonus drive

By 

from Macomb

Comments about Allstate:

Allstate I went to went through BONUS DRIVE its a catch I did not recieve anything but a to bad so sad right nothing is free

(2 of 2 customers found this review helpful)

 
1.0

ALLSTATE SCREWED ME OVER WITH HARVEY

By 

from Texas

Comments about Allstate:

I am a customer of a home owner policy from Allstate. Unfortunately, I was hit by HurricanE Harvey and my roof was totaled. All state personnel had led me to believe that my roof would be covered in such an event. Instead, my policy was based on a cash value premise, meaning that my roof was considered older and only worth 40 cents on the dollars. Combined with my deductible, Allstate basically did not pay but only a few hundred dollars on my new $10,000 roof. Basically, Allstate sells inferior insurance policies which have coverage gaps that you can drive a truck through. I spoke with 1/2 dozen Allstaters up the chain of command. All I heard was how sorry they were. That did not pay the bill. So much for the "good hands people". When you see these guys coming for you with their good hands, hide your wallets. I WILL NEVER DO BUSINESS WITH THEM AGAIN. I WOULD GIVE THEM ZERO STARS IF I COULD. BUYER BEWARE.

  • Affiliation:
  • I received a sample

(1 of 2 customers found this review helpful)

 
1.0

DO NOT USE!

By 

from Omaha, Nebraska

Comments about Allstate:

I would rate them 0 stars if I could. This company is the biggest headache when it comes to claims. NEVER use them. There are FAR BETTER companies that have better coverage for less than the price of allstate. Terrible company, terrible claims process, terrible everything. I'm 6 months into a claim still waiting for payments. Reported to the state insurance board

(3 of 3 customers found this review helpful)

 
2.0

rental insurance house inspection

By 

from Greensboro ga

Comments about Allstate:

I have rental insurance for my property.Allstate sent out an inspector to check house.Allstate said I had to fix certain parts of house to renew policy.Or they said to call about my options when I get it fix.The problem is they have not sent list of what is wrong.I do not have much time to fix problem.They waited about 2 months before nenew.This is my worst time for I am on long hours at work They need to let me know what is needed of me since I do my own repairs.The company that done thewalk around seems to be the only one to have report.Allstate can do a better job and should.Asking to fix something and they do not even know what I need to fix.

  • Affiliation:
  • I received a sample

(1 of 1 customers found this review helpful)

 
1.0

No help at all

By 

from A city

Comments about Allstate:

The roof at my apt complex fell in and then my ceiling fell in on all my stuff in the bedroom my bed is gone the night stand dresser tv stand my radio cd player the game system and all they want to pay for is the dresser night and bed nothing else om confused!!!!!!

  • Affiliation:
  • I received a sample

(3 of 4 customers found this review helpful)

 
2.0

Cancelation

By 

from Salt lake city

Comments about Allstate:

Hancock allstate really bad customer service, allways I end up paying more that the original amount that we agree

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand

Displaying reviews 1-10

Back to top

Previous | Next »