Aldi Food Stores Review

Overall 3.98 of 5 view all 43 reviews

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TracyDenning
Pekin, IL

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Train Employees not to be rude to customers

married

JUN

2008

I was checking out at the Aldi Foods store in Pekin, Illlinois, today, Thursday, June 5, 2008, at 4:37 p.m. The cashiers name was Kathryn. In front of me was an elderly lady and as Kathryn began scaning my items the lady asked Kathryn to please check the price of some apples she had purchased. Kathryn, in a very rude tone of voice stated, "I ain't got time for that". The elderly stood silent for a moment confused. She then pushed her cart towards the door. Kathryn then began unloading someone elses order into my cart and charging me for their items. When I told her those items were not mine she began throwing them back on counter. After I paid for my purchase Kathryn did not say thank you or anything. As I exited the door I saw the elderly lady talking to who I thought was her husband and I apoligized to her for the way Kathryn had treated her. I tried to call the store to talk to the manager but I see Aldi's does not provide a telephone number nor an e-mail address for customers. I would like to know why. Is it to avoid customer complaints? I don't care how I was treated but she had no right to treat the elderly lady that way. All she had to do was answer a simply question. Can I please have the name of the Pekin Store Manager and the store telephone number. I am a retired law enforcement officer and it disturbs me to see employees treat customers this way and not be held accountable for their behavior.

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Comments about TracyDenning’s Review

OldHippie wrote on Jun 12, 2008 at 11:04AM

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Every store seems to have at least one bad employee now-a-days. Don't blame the entire company, blame the store manager. Go back & tell him and/or her about it. You're a retired cop...DO SOMETHING about it. I would...and I do.

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