Alaska Airlines Review

I love this airline! I live in Alaska and use this airline quite often. The Customer Service agents go above and beyond to seat my toddler with me when we can't get seats together at check-in. I have had a lot of other airlines just tell us to ask people on the plane which can be stressful when people are all trying to board and get situated. I have also noticed that they are one of the few airlines that still let families with kiddos board first which REALLY helps. The flight attendants have always been very friendly and usually go out of their way to make sure we have everything we need including juice for take off and landing.....nice trick for little ears. I have had many pilots talk to my little one as we board or deplane and even give him wings....which he thinks is pretty cool.

We are world-travelers and I have not noticed that this airline has any more delays then any other airline. The weather in Alaska does cause some delays that trickle down the system but you can't exactly control the weather. I have found that this airline has a fair compensation program as well, giving snack coupons and phone cards for certain delay lengths.

One little story to point out the great customer service...I had tried to check in with Alaska then realized I was actually flying on a Northwest operated flight. I headed off across the airport with my infant, 2 bags, car seat, stroller, etc. I managed to make it about halfway there and realized I forgot my tickets at the Alaska counter. I was about ready to cry! I then hear an agent calling out my name. The Alaska ticket agent actually came looking for me with my tickets! She then preceded to help me get to the NW counter. That is service!!!