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We used Alamo twice, once in 2008 in San Diego. They were supposed to have a Buick Lucerne for us, and when we went to pick it up, they didn't. The guy was a little smart, said he only had a Cadillac CTS (ummmm good), cost more. Wanting to get on the road, we took it. Thoroughly enjoyed this car cruising to Palm Springs and back. Called Alamo after vacation, and customer service took care of the extra charge. The best deal combo was using Southwest & Alamo as their partner, could not beat the price anywhere on the net. Yea. Easy check-in. Last year we did the same, but used Alamo's $10 a day Thursday - Sunday. They upped us a level, saws that we rented from them before, no extra charge, and we had a nice Toyota Avalon for ......$58 TOTAL....and .actually could have turned it in Monday early but we were leaving. Fast check-in, a little problem, but they had someone special to clear the way.
Compared to the other two rental companies we used, in our area Chicago and Flagstaff, even with the few little issues we had with Alamo, I still have to give them 5 stars for customer service, clean and nice car, easy check-in and check-out.
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