AirTran Review

We travel Airtran frequently because they offer a non-stop flight to Orlando which is where we travel to alot (in-laws live there). I have never ever had a problem with them. The only time I ever had a luggage issue was with another airline (flew to Texas-luggage was a day later).  I love the low prices, the good size plane, (hate those little prop-jobbers) and the dependability. I think alot of how you experience customer service is all in your approach. We were stuck in Orlando once because of a huge Northeastern snow storm and the people were all very nice and kept us informed the whole time. Too many people are just rude and treat the staff as if there is no other problem as big as their own. I cringe when I see how rude some people can be. I can imagine as an airline employee, that would certainly wear on you and would possibly give you a preconceived notion on how people will behave and react to a problem.  Mistakes happen. Weather happens.  I always treat people with a smile and understanding and I always receive the same back.

I will fly Airtran whenever possible and would recommend it to anyone.