I can't say I totally hate this airline but I also don't love it either. The positives are that they serve very tasty croissants in flight which does make up for a lot. However, the kind customer service doesn't really happen with this airline. The flight attendants I've encountered have been a bit rude and not very accommodating. They are also the only airline I've encountered where I've had to weigh my carry-on bag on a major flight. The other airlines I flew that same day had no problem with my carry-on so it could have been that specific worker or it could be a company policy. Either way, the workers I talked with were very short with me and not kind. I also asked to move seats since there were many open seats and that apparently isn't allowed either unlike many other airlines that will let you do that. In-Flight Accommodations The airline actually serves free champagne to all customers even those in economy seating.