Air Beds Unlimited AIR BED Review

Overall 3.75 of 5 view all 4 reviews

party-of-3
Pasadena, MD

Bed is great, but was confusion to finally get entire system.

interested in comfort, a comparison shopper

Pros

customer service was friendly.

Cons

does not keep customer informed.

DEC

2008

Air Beds Unlimited AIR BED —

Airbeds Unlimited. My husband and I wanted an airbed without spending alot of money. The best deal we found was at Airbeds Unlimited. The Sapphire mattress set was ordered. The trouble began when my payment was not processed through Paypal. I was contacted by the company and instructed to order it again. They got all my information but the payment wasn't complete. They were so embarrassed by the messup that they insisted they give us our digital double air pump set FREE. So the same bed was reordered the next day. This time the amount was accepted. You are supposed to get a tracking number as soon as the bed is picked up by the trucking company for delivery. They report 7-12 days to delivery. After more than a week we still never received the tracking number email. We had to call the company at least 3 times for a status. Finally they sent my husband that email. Our bed was in Florida and due for a Tuesday delivery, Dec. 2. When we got home from work on Monday night, the bed had been delivered and my son pulled the 75 lb box inside the house. We proceeded to set up the bed. There was no pump to inflate the air mattresses, nor the digital hand controls for 'tweaking' the soft/firmness. The company was contacted, and he informed us he would call and find out why we didn't get a pump, and how fast we could receive one, and he'd get back to us. We never got that call last night. We wanted our bed. So we used our leaf blower to inflate the mattresses. We made up the bed and slept on it.

Airbeds Unlimited did work with us to get the problems resolved and we do like the bed. But we still have no idea why UPS is still stopping by our house (now 3 times) to pick up the inflator (as stated by the driver) or the empty damaged (?) carton as stated by Airbeds Unlimited, and I am still displeased with the fact that I had to constantly call them in order to get any information as to the status of our order. Emails are supposed to be automatic upon receipt of order and pickup for delivery. Those emails only came after they were contacted for status, and a manual email had to be sent to us. As a Kitchen Designer, customer service is everything to me and I have learned that if the client is kept informed, there are a lot less probems when things do go wrong. While I appriciate the fact that the Airbeds Unlimited team was very helpful in resolving the problems, they should have been calling me to ensure problems were being solved. Not waiting for me to call them. We love the bed, but there is still alot of confusion and cross wires involving Airbeds Unlimited, and Innamax. It was just way too complicated a way to get a mattress.

Last edited on Mar 11, 2009

Air Beds Unlimited AIR BED is not recommended by party-of-3

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Comments about party-of-3’s Review

In response to sandman52's comment from Dec 24, 2008 at 11:09AM:

The bottom line is that the customer really likes her Air Bed! The reason that the payment was not completed may have been a problem with the customers account. I know my credit card company has started to put in daily spend limits. It sounds as though she may have been the embarrased one. The customer even complained when she got her bed earlier than was promised! From our internet business (Short Wave Radios), UPS assigns tracking numbers when they pick up the customers order (not us) and then we manually email the customers with the tracking number. We can't inform the customer about their tracking number if their purchase has not been picked up for shipment yet. Customers who call everyday about the status of their orders do not make their orders go out faster! She says that the company quotes 7-12 business days for delivery and she got her product within that time otherwise she would have complained about that. From what we have read and after talking to the people at Air Beds Unlimited, we have decided that we will buy our Air Bed from them, once we get our tax refund back. We will inform this link informed as to how everything went.

Tam R.