Advantage Rental Cars

Advantage Rental Cars Reviews



Overall 2 star rating1.83 of 5 (by 18 users)



Advantage Rental Cars Review Summary

Our reviewers have not enjoyed using the Advantage Rental Cars service. While lured in under the thought of low prices and high-quality cars, many reviewers have had an unpleasant experience using the company. Several users noted that advertised rates were not honored in store, and that they found out about many hidden charges for the first time in the rental office. One reviewer commented that they had received bad advice from an agent about a car that would work in the snow, and another reviewer stated that not only was the car they were given not what they had reserved, but that the substitute car was actually a down-grade. "Poor customer service", "slow service", and "dishonest brokers" were all reasons that reviewers found Advantage to be a sub-par agency. For agencies that have received better ratings and reviews, check out the Rental Cars Listing.
6% of people rated Advantage Rental Cars as 5 stars
6% of people rated Advantage Rental Cars as 5 stars%
6%
6% of people rated Advantage Rental Cars as 4 stars
6% of people rated Advantage Rental Cars as 4 stars%
6%
18% of people rated Advantage Rental Cars as 3 stars
18% of people rated Advantage Rental Cars as 3 stars%
18%
11% of people rated Advantage Rental Cars as 2 stars
11% of people rated Advantage Rental Cars as 2 stars%
11%
61% of people rated Advantage Rental Cars as 1 star
61% of people rated Advantage Rental Cars as 1 star%
61%
22% 22% of people recommend Advantage Rental Cars 78% of people don't recommend Advantage Rental Cars 78%
 

Advantage Rental Cars Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 15 of 18 sort by: most helpful | date | rating


4
helpful
votes
on the road again, NOT going to pay a lot for a rental car

MAR
24
2008
People complain about Advantage Rent-A-Car, but I don't think they're as bad as some folks say. I've rented with them a few times, since they have quite a strong presence in South Texas, and the reason they got my business in the first place is because they are often very aggressive on pricing.

I'm not made of money, so I always opt for the less expensive cars when I'm looking for a rental.

What I've gotten from Advantage have been decent, late-model Chrysler cars. Some were not as new or as flashy as what I could have gotten elsewhere, but saving money is always its own reward. On one occasion...
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3 star rating
2008 VIP
mrkstvns
Austin, TX



2
helpful
votes
family traveler

DEC
4
2008

I made reservations in later October for a vehicle that would be picked up in late November. I called the day the car was to be picked up and the lady I spoke with said that everything was good to go, nothing had changed, etc. Once I got to the airport to pick up the rental I called the Advantage office to have someone send a shuttle. The lady informed me that the reservations had been switched to Alamo. Once I got to the Alamo office the price was outrageous! But that's not Alamo's fault for being ridiculously overpriced. I immediately called Advantage customer care and spoke to a man that told...

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1 star rating
reviewer
Tiffanypaints
Chicago, IL



1
helpful
vote
family traveler, Every day computer user, value conscious

JAN
17
2008

 

I travel often to see my family across America, so I rent a car each trip. Recently I flew to Colorado Springs where I rented from Advantage. I called to rserve the car, explaining that I NEEDED a car that would get around in snow. I was told that the SUV's were not available, but that I would be given a Sebring or another similar car that will drive comfortably in snow. when we arrived, we were given a Hyundai, which I questioned. I was assured that it was front wheel drive and would do fine. We had to have help getting into my daughters driveway, the snow was not deep (yet).  the car would...

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1 star rating
reviewer
sherryp2
Wickenburg, AZ



D
family traveler

JUL
21
2008
 

$106 a week for a car from Advantage Rent a Car in Cancun sounds like a great deal?

 

You will not think so when at the end of the week you walk out of their office with a bill for $420.

 

How does a $106 a week "deal" turns into $420?

 

Easy.

 

First they'll "shuttle" you in an unmarked car to their dingy and isolated office in the middle of no-where, where you'll be notified that the advertised deal does not include the "mandatory" third party liability insurance of $14 a day (the highest on any rental company).

 

Then, when you have no choice and no where else to go,  they'll inform you of...

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1 star rating
reviewer
joikawa
Mission Viejo, CA



D
budget conscious traveler

NOV
3
2008
I too was lured by lower prices at Advantage auto rental. When I arrived, it was nothing but hassles and double talk. My 119 dollar reservation was turned into a 328 dollar rental bill. The awful counterperson asked for my credit card, NEVER telling me that he had added on 3 times the charges to my bill, he ran my credit card and then shoved the receipt at me for my signature like nothing was wrong. I said that I only wanted what I had reserved and offered my reservation receipt again. When I complained about all the extra charges, I was told that I was the one who had asked for them. When I said... review »
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1 star rating
reviewer
mrse
Macedon, NY



D
family traveler

NOV
8
2008

Update - I did hear back from Advantage - they refunded the extra day and the gas charge.  So my opinion has gone up - hopefully, they will be clearer on their extra charges, and do a little more customer service training.  I guess I would recommend Advantage to a friend - but with warnings!

 

I rented a car from Advantage at DFW for 4 days.  Their estimate was for $24 a day, with the notification of "Extra hour $15, extra day $99.99"  I returned it 3 hours late - to my surprise they charged me $99.99!  I called and they said anything over 59 minutes is an extra day.  I asked why they even...

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3 star rating
reviewer
mtczajka
Warrenville, IL



D
budget conscious traveler, into romantic getaways, budget-conscious, business traveler, special needs traveler, flying solo, gay/lesbian traveler, family traveler

MAR
31
2009

ADVANTAGE RENTAL CAR.

I rented a car for a week and when I returned it I forgot my GPS inside it. I know I forgot it in the car because I used it to drive to the drop off destination, Denver airport in Colorado.
I called the day after (Saturday morning) and they asked me to call again on Monday because there were nobody in the Lost & Found department. Long story short, on Tuesday they responded my call telling me that my GPS was not there, and since they were unable to have a record of all the people who interacted with the car (received it, cleaned it, etc), no actions will be pursued to clarify...

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1 star rating
reviewer
Joelamota
Racine, WI



D
into romantic getaways, budget conscious traveler, family traveler

AUG
18
2009

Do me a favor...please do not rent a car from Advantage. My husband and I had the unfortunate experience of trying out this rental car company for the first time on our trip to Denver (DIA) and will NEVER use them again. My husband reserved a car online...which was a completely different size/model/make of car than what they gave us.  We were supposed to get a sedan and instead got a compact. When we asked for another car...we were told that there were no other cars available....though the lot was full of cars outside. Then we approached the car, it had horrible scratches, scrapes and dents...

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1 star rating
reviewer
soonerdiva
Lawton, OK



D
family traveler

APR
12
2008

We rented a convertible through Advantage.  While standing in line, the guy in back of me was on the phone telling someone he didn't get the car he rented, so I was not feeling comfortable already.  Sure enough, they did not have a convertible for us.  The agent said they had a car with a sun roof, and we could call the next day to see if they had a convertible returned. We would be miles from any Advantage car rental, so calling would be useless.  We took the car he offered, but it was a Suzuki something, with NO sunroof.  More of an SUV than a convertible, and BLACK.  It felt like we were...

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2 star rating
reviewer
rockie0909
Manitowoc, WI



D
budget conscious traveler, family traveler

NOV
9
2009

We had a lot of travelers and luggage so we got a minivan..the person at the desk didn't know how to type and took a half hour to type in our info.  Then handed us keys and sent us into the pitch black parking lot to find our own car.  The first van was filthy all over inside and out and had dents, scratches, and it looked like someone spilled crap all over the carpet.  We demanded a new one.  At first it looked fine...it was dark out and was a black car.  It ended up having dents, scratches, the molding around the inside of the window was hanging off and it was filthy all over, and had...

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1 star rating
reviewer
jennygirl30
Sewell, NJ



D
family traveler

JUN
17
2008

They informed me that my personal car insurance (issued in another state) was not recognized in the state of Nevada and that I had to purchase their insurance.  Which cost more than the rental of the car did!!  I contacted the Insurance Commisioner for the state of Nevada and he said that is FALSE!  I'm angry that they take advantage of weary travelers!  Other than that issue the whole process went smoothly and we enjoyed the car.  ANY future business with a car rental agency and I will be ready for battle if they ever tell me that again!  So beware and tell everyone you know of my experience. ...

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1 star rating
reviewer
CandiB
Portland, OR



D
business traveler

AUG
31
2008
Never rent from this company. They use deceptive marketing and selling practices, and will charge you for everything extra that they can, even when you have explictly said you don't want the various little add-ons they attempt to push on you to increase the fee. Their cars are cheap and poorly maintained as well. The line was over 45 minutes long to rent the car, and I had a reservation! So, while they might seem to have cheaper prices, in the end you'll end up paying more, get horrible customer service, and be stuck with a well-used car. Better to go with Hertz and Avis and pay a bit more for... review »
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1 star rating
reviewer
DCcareerGirl
Washington, DC



D
budget conscious traveler, budget-conscious, family traveler

APR
12
2009

On Orbitz, Advantage offered far and away the best price. But when I got to Cancun, they said the car I rented wasn't available, so (unlike reputable companies like Hertz and Avis) they'd charge me for an upgrade (since "it isn't [our] fault"). Then, there was "mandatory" insurance I had to buy (I couldn't rely on my credit card's insurance.) In all, they want three times more than I had expected to pay. I heard them giving the same story to two other families.

I refused, went back to the airport, and was lucky enough to get a car from Avis. STAY AWAY FROM ADVANTAGE!!

 


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1 star rating
reviewer
realex
Bedford, MA



D
business traveler

JAN
6
2009
i recently reserved a car in st augustine at advantage auto rental for the holidays to visit family   and the car was not available. the girl working was rude and treated me like i was a theif . the cars are older models and not in good condition. i was placed a reservation for  a magnum and was offered an old broken up camry. the price i was told on the phone was over a 150.00 difference. and my deposit was kept because i would not take the toyota.  i will never do business with this company again .
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1 star rating
reviewer
godspeed9612
Saint Augustine, FL



D
budget conscious traveler, budget-conscious, family traveler

DEC
9
2008

Renting with Advantage Rent a Car always leaves me wanting to return to them for more travel opportunities.  They increasingly continue to better the deals and they upgrade without charge if desired vehicle is not available.  A continued good business that I look forward to using more often. 


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5 star rating
reviewer
rafaelyn1
Silverdale, WA



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