Advantage Rental Cars Review

I made reservations in later October for a vehicle that would be picked up in late November. I called the day the car was to be picked up and the lady I spoke with said that everything was good to go, nothing had changed, etc. Once I got to the airport to pick up the rental I called the Advantage office to have someone send a shuttle. The lady informed me that the reservations had been switched to Alamo. Once I got to the Alamo office the price was outrageous! But that's not Alamo's fault for being ridiculously overpriced. I immediately called Advantage customer care and spoke to a man that told me there was nothing that could be done. I asked him why no one had at least called me and he said that someone did call. When I told him that I never received a call and I only found out because I called Advantage to send a shuttle he changed his tone. I was then transferred to the Chicago-Midway Advantage office and whoever picked up the line didn't answer. Instead I heard yelling, screaming, cursing and what sounded like a personal fight between some of the employees. I put my phone on speaker so the Alamo employees could hear the nonsense.
I think the biggest disappointment was that I didn't receive a call. If I had received a call I could have called Alamo to find out what their price was going to be then immediately make reservations with another company that was more reasonable. One thing I am grateful for is that I never had a chance to give Advantage a dime of my money.

The moral here: A 30 second phone call can make the difference between good service and bad service.