big hassle, Billing errors not easily corrected., Few options for those on a budget., 24 month contract required., Doesn't give the time/day of your call
MAR
31
2008
AT&T —
I once had AT&T as my regular long distance carrier. They messed up on my bill so frequently that I switched and never looked back. Thus, when looking for a cell phone service provider, I went with Cingular. Much to my dismay, they soon became AT&T. What a mess! My bill has been wrong (of course in AT&T's favor) ever since. In December, I changed my contract to a family plan so that my son could also have a cell phone. The next month I got billed for the family plan and a separate plan for my son. I called, waited on hold, and about an hour later got my issue resolved--or so I thought. The next bill, I had indeed been charged only for the family plan, but this time they had added unlimited texting for $30 extra a month. (We were supposed to have 200 texts that we shared). I called again, the $30 was changed to the $5 charge I was guaranteed, but the AT&T representative said I will have to choose whether I get those texts on my phone or whether my son gets them on his as only the unlimited texts can be shared. Some family plan. As soon as my contract is up I am ditching this crappy company again and returning to my old friend and cell phone carrier of many years before this--Sprint. I thought I didn't like Sprint because of the number of dropped calls I had, but at least my bill was correct every month!!!! I HATE AT&T!!!!!!!!!
3-way calling
Call forwarding
Call waiting
Caller ID
Conference calling
Free U.S. long distance
Internet access
News & entertainment alerts
Numeric paging
Picture/video messaging
Ringtones
Text messaging
Voicemail
Walkie-talkie
excellent customer service
Fees
Activation fee
Additional minutes
Contract length
Directory assistance
Early termination
Network free roaming
Off-Network free roaming
Unanswered calls
Use of Minutes and Expiration dates
credit based security deposit
Plans
Data plans
Family plans
Free phone included
Individual plans
Pay by the month and pay for the phone
Pre-paid plans