AT&T Review

 I left "C" because they failed time and again and the frustration level was beyond belief. 

3 years ago, I called because I lost my daughter and didn't need her phone any longer.  The manager told me her contract had not expired and I would have to pay a fee to disconnect her phone early!  I was in shock (again...these people are not human). 

Then, Cingular billed me for extra minutes on our family plan because they didn't have a satelite where my son was going to school...although I told them where he was going to school when we went in to get the phones...It took 3 phone calls to get to speak with someone intelligent enough to explain why I was being billed for this,  The other 2 put me on hold forever - for a manager who never picked up (I held for 5 min. and 10 min.)

Then, when my daughter's plan and my son's did expire after the 2 year mark, I called and cancelled our entire contract - 4 lines!  I was taken care of by the only nice person with some sense throughout this awkward contractual relationship with Cingular.  He assured me that I would not be billed for anything further and apologized for the lousy service and even asked me if anyone tried to make things right over the years (hmmm....no!). 

Sure enough...a bill shows up for disconnecting my sons and daughter's contracts early!  Over $400 total!  Another phone call and 20 minutes later I got it straightened out. 

Don't do business with these people - they are disorganized and don't care about people!