AT&T

AT&T Review



Overall 3.36 of 5 view all 315 reviews
 




2009 Writer
marinesfamily
Jacksonville, NC
shady billing
3 star rating

I believe in honesty, cost-conscious, not rich, dependent on my phone, mom of 3, married, on a tight budget, looking for value
show all »
Pros

    many phone features to choose from, i get my voice mail, good nationwide coverage, military discount, supports iPhone, rollover minutes, cingular to cingular calls are free, has family plans

Cons
    not so many minutes for your money, Charges for information calls, store people not knowledgeable, 24 month contract required., included games should be complete, very inconsistant reps, calls break up easily, Billing errors not easily corrected., BAD Billing & Customer Service, 20 months for phone upgrade

FEB
9
2009

AT&T — 

Well in the nearly 2 years I have had AT&T the service has not been too bad, but I am still switching.

Recently had a large bill and after looking through ALL the calls I noticed irregularities. It took nearly an act of congress to get it dealt with and in the end was told since the SIM # matched the calls were ligit. I think there is a computer error somewhere or something but they say no. hmmm funny that one of our phones shows calls to itself like 6 in an hour .. during a time I know the phone was in a place with NO RECEPTION.

also after my hubbys deployment we reactivated his phone and they mistakenly didn't restore our previous rate plan (which I requested they do) We had a HUGE bill thenext month and it was like pulling teeth to get them to fix it. which they waived the overage charges but we never got our rollover minutes credited back to us.



I_thumb_down AT&T is not recommended by marinesfamily

D
Did you find this review helpful?
 
 
 




I_comment_shdw24 Comments about marinesfamily’s Review