AT&T Review

When I first took the program, I was told that I could have up to four lines with the family package that we agreed to. I would have unlimited rollover minutes excepting for the end of the year-at January 1, I would loose all the rollover minutes in excess of my usual monthly paid for minutes, but only on January 1....When I went in to add the fourth line, as we only took three to begin with, I was told that I had to upgrade to a package that was more paid minutes or they wouldn't let me have the fourth line, and also that I would loose my accrued rollover minutes and start over-(I had over 1700 minutes in the bank) and that from that point forward, I could never have more minutes that the number I paid for monthly.....I argued and pitched a fit and basically had to threaten breach of contract in that they would hold me to all terms in their favor such as penalties for cancelling service etc, but they didn't seem to feel the same need to honor the agreement as it related to my rights and priveleges. Upshot is that I had to compromise, take the larger minutes package to get the fourth line, but they left my rollover minutes as per my contract until the contract comes up for renewal in November of this year....

Last edited on Apr 25, 2008 at 11:48AM