AT&T Review

We have been customers of AT&T Wireless/Cingular/AT&T mobility or whatever name they go by for about 10 years and I've never had a complaint about the customer service or plan qualities.  I've had the typical "why can everyone else talk on their phones in WalMart, and I cannot get reception in here" complaints, but that was due to the low quality of my brand of cell phone, not the company feeding me the service.

I've switched to a high quality Motorola phone (Slvr) that DOES get reception in WalMart!  Each time I've contacted AT&T customer service over the phone or internet, they have been friendly and expedient.  During the transition when we added a line and a phone, a representative called us at home to be sure we were happy and see if we needed more help.  I will add a note that they tried to get us to add a texting package that I didn't think we needed, but you know what...they were right and I was wrong!  I would've saved money if I had the package! 

As for the roll over minutes and the plans that are offered, anytime I have heard the horror stories of people receiving cell phone bills in the hundreds of dollars I've been shocked.  Our bill is always exactly what our plan covers (with the exception of the first month of my dgtrs texting).   My husband uses his cell very minimally, but I am a very busy mom and use my cell all the time, and even with the add on of the 3rd phone with a teenager attached, we never run over our minutes.

Overall, I would recommend AT&T Mobility with a very clear conscience.  The customer service has never let me down and I'm happy with the overall product.