AT&T Review

This same thing happened to me! I have almost everything with At&t, home phone, long distance, internet and now wireless! I was even considering getting the new digital tv Uverse next year when my satellite contract ends! They suspended my cell and internet service on the 2nd of April, then canceled everything except my land line on the 4th! To get it all turned back on they wanted deposits left and right but that was only after 2 1/2 hours and 4 rude customer service reps 1 very helpful customer service rep (who lost me) and the manager who fixed it all... for free! He told me what the usual procedure is and that the only reason they fixed it was because of the fact that the payments dept didn't follow proper procedure! Today I get an order confirmation saying that they canceled all my phone features and changed my long distance plan from the cheaper one I previously had to the more expensive one! And the customer service rep said they didn't need my permission, and that 1 day after suspension my account is subject to complete termination. Now, At&t can't be trusted in my book. I need advice on a new provider... anyone...

Last edited on Apr 14, 2008 at 6:54PM

I had AT & T for my 1st cell experience & was very upset to hear Cingular was selling out to them. I also have had several calls to my home both just BEFORE my bill was due & after saying they needed immeadiate payment. I'm not always early but I have always paid my bills by due date. I really don't appriciate being treated like this & am seeking another company once my contract is expired. I also have noticed more lost calls. My mother in law has Verizon & seems to be satisfied but I've heard some good things about Alltel.
PEACE!

I had a horrible experience with ATT too. Customer service is a joke. Very rude!