AT&T (formerly Cingular) Review

I have had at&t service for over 5 years now. In my area it gets the best service. It is a bit spotty and to be honest drops the calls quite frequently. Over all i do like the roll-over minutes because there are some months that i need them and extra minutes are very expensive. I also like the plan we have that i can talk to all At&t customers for free. This works out great because my family is long distance and we can talk as often and as much as we would like.  

The downside is that the customer service is horrible. I once had charges on my phone for over $2,000 due to a mistake. The tower that was near my home was bouncing the signal or something. It was when you had roaming charges! Anyway.. when i was sitting in my room at home it looked like i was some place 3 hours away. Which of course, i wasn't. I called EVERY month to get this fixed. I would be on the phone for HOURS talking to several people before anyone would fix it. I often would get a customer service person who would tell me i was responsible.. i would call back and talk to someone else and they would clear it up. VERY VERY annoying. They never did fix the problem.. i just happened to move. So that is a big negative i think.