AT&T - UVerse Service Reviews

Just switched from Comcast to the UVerse 400 package with HD programming.  I also have the elite 6MB Internet, and Uverse phone service.  I can't believe that I've been settling for the crappy tv service with Comcase after seeing this UVerse..... its incredible!!!

 For starters, I'm paying about the same for the triple play as I was with Comcast; however, I'm getting about 150 more channels, HD service, DVR included, and another receiver for about the same price I was paying Comcast, and the UVerse tv is AWESOME!

I have never had a signal like this with Comcast.  I have a 47 inch 1080P 120hz...

I switched from Directv to try U-Verse and am going back to Directv after 2 weeks of U-Verse.  In my opinion the biggest cons of U-Verse compared to satellite other than those briefly listed above are:

What is worth mentioning again is you get only ONE DVR per household.  Any other boxes in the house can't pause, rewind or fast forward live TV.  This is the single biggest drawback.

When programing the favorites guide, you can't enter a specific channel.  You must page down through all the channels.  Very unhandy as the HD channels start with number 1000.

Your customized favorites guide can't...

Bottom-Line: AT&T's U-Verse Service is a solid winner in my book and well worth the costs. 

No longer willing to put up with the Dish, we recently had AT&T U-Verse installed (we opted for the HD digital cable service and broadband Internet) and so far the results are spectacular!  

Installation

Free Installation of the U-Verse Service took about three hours to complete (not unheard of) and involved the running of coax cable, installation and setup of the router/modem, and finally the installation/turn-up of the individual cable receivers including a DVR.  Because we watch HBO and Showtime...

I've had AT&T for my phone line for years, but always used Charter for cable.  Then a UVerse sales manager knocked on my door, offered me (what seemed like) a great deal, and I decided to switch to UVerse.

Theoretical Pros:

bundling can save money

watch DVR'd shows from any TV

faster internet speed

Here's the reality:

The installation was a nightmare.  They didn't tell me that you have to rent a cable box for each TV--with Charter, they only make you rent one.  (Plus, rent is 2 bucks more for ATT.)  So much for saving money with the bundle--I have to rent 3 more cable boxes to get...

My partner and I have AT&T land-phone, cell-phone and Internet/DSL service in our apartment. Last fall, we decided to upgrade to AT&T's U-verse package including cable TV and higher-speed Internet service. So we scheduled a U-verse installation in our apartment for the end of 2008. When the technician came for the installation, he told my partner he could not install U-verse, due to inadequate wiring going into our apartment building.

Within a few days, we got a call from AT&T offering to reschedule the U-verse installation; the AT&T rep claimed the installation was still technically possible!...

I have been a Time Warner Cable customer my entire life and when I saw that with AT&T UVerse I only needed 1 DVR and saw some of the cool features (i.e. Guide) I thought i'd give them a try.

First, installation literally took about 6 hours. The AT&T guy was nice however he just couldn't get the system to work properly. He tried everything and and the image i was getting was very bad, looked like a scratched tv. He ended up telling me that he would need to come back in a few days to try to fix it. I had to call him for a few days until he finally came back. He ended up doing some work that was...

I eagerly ordered AT & T U verse in Houston  and waited happily for it to be set up...and then I embarked on a nightmare experience. Because of my work schedule Installation was only available 3-4 weeks after I placed it on a Saturday. I rearranged my day and waited at home- no one showed up. I called customer service to get an update- that was a disaster- I got bounced about multiple departments, someone finally gave me a number to 'dispatch' turned out to be a fax number- tried again got transferred to 'dispatch'  after a waiting period got disconnected, tried again- got put on hold for...

AT&T U-verse parent controls DO NOT allow parents to block access to Video on Demand selections as they say.  Even with parent controls in place, children may freely browse through on Video On Demand in the video store selection under the section "events on demand" 45 UNCENSORED movie titles with their accompanied porn like DVD cover pictures.  They may also browse under the "Adult Video" section 212 x-rated type videos with titles such as "Best Hardest Sex" with their accompanied porn like DVD cover pictures. They call this parent controls; not really so.

ATT&T U-verse makes certain that when...

I have been using AT&T U-Verse for about 2 months now and in that time I have spent countless hours dealing with a number of problems. As a former quality assurance analyst and current IT professional, I have really developed quite a hatred for this service for a number of reasons.

First off I have found that the wireless service is "Acceptable" at best. Certainly do not expect to be playing any online games without massive frame loss. Secondly, in order to solve the first problem, I had asked for a wired connection to at least one computer. Here is where things got realy interesting for me. They...