AT&T - UVerse Service Review

I ordered AT&T u-verse 4 months ago. The package I got was u-verse on two tvs, dvr, and high speed internet, about $100 a month.

the installation: (after changing the arrival times and/or not even showing up) The first guy that came out took 4 hours, just to tell us they needed to run a new line. The 2nd guy came out in the around 9 at night to run the new line. He did not inform me when he showed up. He hooked up the new line and left, also not telling us that he finished. Customer support called 3 days later asking how we liked the service. They had not even been in the house yet to install ANYTHING!

the installation cont.: The 3rd guy that came out introduced himself and got to work. He checked for a signal and left to check the relaybox down the street about 4 times. After many trips up and down the street he sat in his truck for a hour. When he did get back to work he came in the house hooked up one tv and then went outside and drilled a whole straight through the wall ran a line and was finished within 15 minutes. Everything seemed to work fine.

the service?:After a day the tvs would blackout and the internet said there was a connection failure. As the days went on the tv and dvr would have blackouts that would last from a few seconds to 15 minutes. I called AT&T explained the problem. they walked me through a few resetting techniques, and sent someone out the next day.

"the two bums(repair guys)": Two repair guys came (a half day late) and got right to work. They were outside, inside, in the attic, down the street, they were running lines and checking things. After really not doing anything, they said they had to go down the street and check the relay-box AGAIN. Well this time they just didnt come back (it was about 5:00 on a Saturday). Once again a customer rep called asking how the "repair" went. I told them that noting was fixed and that the two repair guys left and didnt come back. The said they would sent someone back out the next day.

finally fixed?: The repair guy that came out was very professional and started to figure out the problem. He came back inside and said the previous repair guys had left the outside box's cover off.  He put it back on and said that he thought it was a bad dvr box, which he replaced. He tested everything and answered any questions that i might have had. Everything seemed to be fixed. No follow up call from customer service.

same old problem: Two days went by and, you guessed it, the same old problem. Throughout this whole ordeal there were numerous phone calls made to customer support and numerous resets and trouble shooting was performed over the phone (if i had to guess about 10). During many of the early phone calls the customer service reps said it was probably a problem with the router. I have been calling them at least once a day for the past week and they are helping me less and less every day. The installer/repair people have installed new equipment: Line from house to, new lines through the house, and new dvr box. The only thing that they have not replaced was the router(which was said to be the problem for the beginning, 3 months earlier).

I have yet to receive the $100 gift card that is issued when you sign up. Myself and roommate have had to take 3 days of work each, 6 total. Over 30 phone calls to customer support. And all we got? the same darn problems, more aggravation, less and less customer support and the bill every month (we did get a $50 credit, that's a joke).

If i could give one bit of advice to anyone and everyone out there...Get DIRECTV!  I had it at my previous place and didn't have any problems that weren't fixed within a few minutes to a hour and/or credited for the problem. The installation, service, and customer service was GREAT!  Thank you DIRECTV! AT&T you guys havent done anything right!!!