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We have had AIG for auto insurance for about five years now, and I have no complaints. Their prices are very competitive. My experiences with Customer Support Staff have been positive. I have to admit that we have not filed any claims with them, so I cannot review them on that aspect of their services.
I pay my bills online with AIG which is quick and easy with no hidden fees. I like the fact that I can go online and check details of my policies at any time, without having to dig through my paper files, or place a phone call.
I have dealt with Customer Service staff when I was making changing to the policies, adding a car or deleting a car, and changing coverage. The Service staff were courteous and performed the changes without any errors.
I had State Farm and AllState prior to AIG. I would never go with them again. State Farm cancelled our coverage when we moved to Florida, just because they no longer wanted to cover us. All State tripled my rates six month after going with their company. No claims, no nothing, just tripled the rates. So, I am happy thus far with AIG.
I also like the fact that they provide FREE roadside assistance with all their auto policies. Could come in handy!
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