My doctor did not allow me to travel due my health situation. But Paggy of AIG travel told me that they do not cover pre-existing illnesses, with means that if you buy their insurance you have to be 100% healthy, if not, do not take out the AIG travel insurance . Not recommend this insurance company to your friends. Miguel

Rived

Spain

AIG travel insurance is a total scam!!! They will always find a reason to deny your claim. My claim was denied when my host unexpectedly passed away. They said this did not prevent me from making the trip. Seriously!

Lolog58p

Santa Rosa, CA

If I can give them less than zero , I would. This agency I will not honor their contract. They will find any reason not to give you your money back unless you are in hospital or dead. Do not purchase from this company. They are a fraud. Do not believe other reviews on other sites. Most are generated by bots. Save your money. #AIGTRAVELINSURANCEAREFRAUDS

sobxbutterfly

New York

They are garbage. Won't reimburse my flight when I was told by a physician not to fly due to illness, which is EXACTLY what this insurance is supposed to be for. I provided all the required documentation. Still won't give me my money back. Total scam. DO NOT USE.

Alice55Z

San Francisco, CA

We purchased 2 tickets to Maui, Hawaii and were prompted to buy AIG travel guard trip interruption protection insurance. On way back, Hawaiin Air cancelled our flight and put us on a late evening flight the next day. We had to rent a car, rent a room, pay meals and flight was again delayed. Once back home I filed a claim for expenses which was over $900. AIG sent us a check for $200 saying that trip delay was the only coverage for trip delay only. AIG said the trip interruption protection does not offer airline cancellation protection. This was deceiving and appears to be false advertising. They sell you a Travel Guard policy pretending to cover any trip interruption/cancellation but you are not allowed to see it until you purchase it. We paid $92.76 for the policy. This was a complete sham! AIG appears to be deceiving the public by not being honest/transparent about what the insurance coverage actually covers which apparently is mostly... nothing.

DianaHawaii

Oakland

This insurance (run by AIG) is a total scam. We purchased it with our trip through Travelocity recently and were prodded to buy it, mentioning that we would receive "peace of mind" and "protection" for any unforeseen events. We were flying to see a friend with terminal cancer. Days before our flight departed, he died. We did not make the trip out and filed this insurance claim, filling out the extensive paperwork, including copies of the obituary. Within one week it was denied; they said something about it not qualifying because it wasn't "immediate family". Garbage policy. Will not give you peace of mind. I would always opt not to get this; it's just a waste of $50-odd dollars. Also, the flights that we ended up not taking; I called them and they gave us a travel credit (to be used in the future) anyway. Even better, the hotels and rental car refunded us completely since we called them right away and had not yet used the services. Stay away from Travelgard AIG insurance. SCAM!

twilightninja

Denver, CO

Do not waste your money on this. It is a total scam. I purchased the most expensive insurance available for my travels. I was to get refunded full if I was to cancel 24 hrs prior to my trip. I cancelled a week prior due to passport issues and did not get refunded fully. They make it very hard for you to get anything, absolutely anything from them. Total scam. DO NOT WASTE YOUR MONEY!!

AdrianaAl

Dallas, TX

Let the buyer beware!!! I can not even begin to express my dis-satisfaction with the AIG claim department. I originally submitted all the required claim forms on September 25, 2016 and was told an analyst would review and respond back to me with a decision on my claim within 4-6 weeks. I contacted the AIG claim department on October 18, 2016, to check the status of my claim. I was told they never received my claim forms and I would need to resubmit all the required forms. I was again told it would take approximately 4-6 weeks to evaluate my claim and get back to me with a decision. As requested, I resubmitted all the required claim forms. I contacted the AIG claim department for a 3rd time on December 1, 2016 and again was asked if I submitted all the necessary claim forms. I advised, this was my 3rd attempt at reaching out to the claim department; only to be told they did not have a resolution on my claim and it would take several more days to evaluate my claim. I was told I needed to call back next week to check on the status.....REALLY?? Each time I called the claim department I was placed on hold for a minimum of 15 minutes. This was the first time I've ever had to file a claim and it will be the last! It's obvious AIG doesn't honor their contracts or value their commitment to their customers! I would never purchase travel insurance from AIG again and will tell everyone I know how dis-satisfied I am with with their lack of service!

Sept

Hillside, IL

90 days and no claim settlement. After 60 days received request for same information previously supplied. Little to no response on claim

Bsat

Cincinnati, OH

We purchased AIG travel insurance for our tip to the EU in 2014. Unfortunate we were in a bus accident and returned home with injuries which have resulted in ongoing health problems. I had a broken left foot, and my wife had substantial back injury that has resulted in disability. We were told we had full coverage, we filed an claim and started treatment. Over a year later we were told that the insurance policy did not cover any medical expenses after the trip. If this was the case, why were we told otherwise initially? Did they expect us to stay in the EU for 6 months? I have filed a complaint with the US Department of Justice.

ZB1946

glendale, CA