ADP Reviews

The ADP system is simple to use but if you have any problems, God help you because ADP customer service will NOT. You will call customer service and never talk to the same person twice. Some of their reps are courteous and will try to help you. Others are a complete joke. If the problem is not resolved right away, you will be calling again and again explaining your problem over and over until you are blue in the face. You can never get transfered to a manager if you have a complaint. And if ADP messes up your payroll taxes, you are screwed! They will do amended returns over and over until they...

Working with ADP has been an absolute nightmare.  I would never recommend them to anyone for any reason.  Some of the issues we've encountered have been as follows:

1.  Failure to make tax deposits (for which I received a warning from the federal taxing entity). 

2.  Failure to follow up with me regarding urgent notices I received from taxing entities (about tax deposits that they did not make). 

3.  Consistent and repeated failure to provide us with accurate information regarding inquiries we made about our payroll taxes. 

4.  ADP applied for a tax number/account in a state/city...

I was recently in charge of ADP implementation for a small business.  It was a nightmare.

I had to deal with ADP contract workers in different states that only deal with their own particular area ( ezlabor, pay expert, etc.)  I dealt with at least 5 people in charge of different areas.  There was conflicting information within this group and no communication between the different areas.  There was no overall direction or cohesiveness with ADP directly.  

In the ADP sales pitch they stated that an ADP rep  would be onsite for the first live payroll... this did not happen.  The first live...

We used ADP for two payroll periods.  We quickly found them to be inaccurate, made unauthorized debits, very bad customer service, and costly.  The payroll reports sent to us were excessive and confusion.  Debit from our bank accounts were unclear.

We've been with ADP TotalSource for about 6 months. Our benefits experience was so bad, we were back into a corner when we receive a 48% health insurance increase. First of all there is a disconnect between what your told and what you actually get. Their pricing is HIGH, and contracts are very difficult to understand, you really don't know how to determine what you're paying for. We were told things during the sales presentation that were later found out to be untrue, even during the intial implemetation phase. It was among the poorest implementations I've been through. Numerous errors, tons...

I am a Dentist who has been using ADP for several years off and on.  I do my payroll online and find that the only time things go awry is when they get involved.  The latest issue arose when ADP tried to correct a mistake in my employees' 401k which they infact caused.  I had called several times to correct the mistake and each time I was told the problem was corrected. Needless to say it wasn't.  Finally the deductions were being made and the staff and I were all happy.  That was until I got a letter from ADP saying that the deductions weren't being funded!  After several hours of investigation,...

My ADP experience has been excruciatingly painful. I run a business with 24 employees and have used QuickBooks payroll for about 9 years. I have not been happy with quickbooks due to their proclivity to sell you more junk constantly. I was looking for an alternative. Lots of other people have moved to ADP, and a salesman called me with an offer that I could not refuse. Long story short, it has created a great deal of ADDITIONAL work for me, and they charge you for it. Their customer service people are very good, but why should I need to use them? Their EZpay web interface is a great idea with many...