1.8
4 reviews
Other Insurance Companies:
  • Average: 3.4
  • High: 5.0
AARP United Healthcare Supplemental Insurance

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AARP United Healthcare Supplemental Insurance
 
1.8

(based on 4 reviews)

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50%

of respondents would recommend this to a friend.

Reviewed by 4 customers

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(1 of 1 customers found this review helpful)

 
1.0

Worst Health Insurance Ever

By 

from Tampa Florida

Comments about AARP United Healthcare Supplemental Insurance:

I signed up for this insurance policy because I trusted AARP to endorse a good plan that would look out for it's members. Having quality insurance since 1993, nothing prepared me for how awful this plan was. The Premiums were very high but I felt I could get quality care.

I live in a 55+ community and many have voiced similar complaints about this plan and they were poorly rated by AM Best.

In Florida where I live (Tampa Bay) the doctors who are on this plan are very limited and many don't accept new patients. It took right up to the limit of 90 days to find a primary care physician, 40 miles from my home. I was told by their office staff they are not signing up for 2015 because of poor reimbursement.

The Customer Service "sales team" is very effective and persuasive.
The Customer Services "claims team" is poorly staffed, read and answer your questions from a script and refuse to assist.

The Billing procedures are a nightmare. Because of their poor processing times, I a letter from my primary physician stating that as 120 days had passed my account was considered delinquent and I would need to make payment, despite the fact that AARP had not processed the claim!

The best example of my experience was that I hurt my hip in February. They did authorize an x-ray but the physician needed an "arthrogram" to check the muscles and ligaments to assess the severity of the tear. It was denied at the initial and reconsideration levels, they my doctor wrote and appeal so it went to full Arbitration.

Ninety-Four days later, the judge ruled AARP UHC was negligent and the test was "medically necessary to diagnose the extent of the condition and treat" The test took another sixty three days to schedule. The test was completely positive. However by this time the damage was permanent and surgery or other means to repair are fruitless.

Perhaps not everyone, everywhere had my experience but shame on AARP for endorsing a health plan so poorly rated for it's members.

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(4 of 4 customers found this review helpful)

 
1.0

I love it and I hate it.

By 

from Melbourne, FL

Comments about AARP United Healthcare Supplemental Insurance:

I love the AARP Supplemental Medical Insurance. They provide you with all documents in time, pay the providers as promised and send you back a  clear statement of what they payed and what you have to pay. 

The AARP SupplementalRX Insurance is completely opposite. Last December my wife and I enrolled by phone for 2011. Never got the payment books. When I called in January 6th, I found out that my wife book will arrive ASAP and I have not been enrolled. Finally they offered me a "special enrollment that may imply some penalties" starting February 1st, 2011. Few days latter, my wife received from them a letter requesting her to pay $8.20 over the premium confirmed in December. 

**Do not let them take money from your Social Security account!** In 2010 they overdraw from my wife account an extra $64.90 and she did not get the money back. This year actions look like punishment for not letting them access her account anymore. 

 

(12 of 12 customers found this review helpful)

 
1.0

Great insurance, but the company doesn't care about employees.

By 

from Green Bay, WI

Comments about AARP United Healthcare Supplemental Insurance:

The insurance itself is okay, working for Medicare Supplemental plans and Medicare Advantage plans for years I know quite a bit about all the plans available.  The cost per month for the plan is less than what most presently employed individuals pay for their insurance (and yet still pay copays, deductibles, etc) but I would recommend a Medicare Supplemental plan over a Medicare Advantage plan through AARP (the Medicare Advantage Plans are being advertised as combing your drug coverage AND health coverage at a $0 monthly premium. 

(22 of 22 customers found this review helpful)

 
4.0

AARP UH supplementl Insurance is affordable and pays well.

By 

from Freeport, IL

Comments about AARP United Healthcare Supplemental Insurance:

I recently went on Medicare, and purchased AARP United Healthcare Supplemental Insurance.  I chose it, because my late mother had it, and no matter how major her medical problems and expenses, nearly everything was covered with this supplement.  You get a discount on the monthly payement if you let them take it directly from your checking account, and that saves you the responsibility of paying monthly and wasting a stamp.  In addition, you get discounts on eyeglasses, dental and medication if you frequent the places that are in their system.  Earlier this week I called in a refill on a nasal allergy spray to my Pharmacy.  When I picked it up I showed my Supplemental Ins. card, but they could not process it because there wasn't a RX # on the card.  So I paid full price of $59 for the prescription and left.  The next day the RX card came in the mail, so I went back a couple of days later to get the card in the system.  The Pharmacy REFUNDED the $59, and reissued the bill at $33, saving me $26!  I'm pleased with the RX card because it is NOT an insurance card but a discount card, but on this particular item saved me almost 1/2 of the initial amount of $59, which actually was less that the origianl price.  I HAD been using a competitor's RX discount card so the $59 was not the FULL amount of the prescription.  So I feel the AARP RX card is a real PLUS with the Supplemental by saving me money.    Hurrah for AARP United Healthcare Supplemental Insurance and their RX discount card!

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